RQ- Business Analyst - Senior

About the job RQ09076 - Business Analyst - Senior

We are seeking a highly skilled Senior Business Analyst with expertise in business process analysis, requirements gathering, and stakeholder management . The ideal candidate will have experience in Ontario Public Sector (OPS) projects , a deep understanding of business and IT processes , and strong analytical capabilities to support digital transformation initiatives.

This role is critical in bridging the gap between business needs and technology solutions by working closely with stakeholders, IT teams, and project managers. The successful candidate will excel in business process re-engineering, workflow automation, and data-driven decision-making to drive operational efficiency.

• Lead the elicitation, analysis, and documentation of business and functional requirements.
• Develop core business analysis artifacts, including:
  Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Process Models (BPMN, UML, Data Flow Diagrams, Swimlane Diagrams, etc.), Use Cases & User Stories with well-defined acceptance criteria.
• Analyze business challenges and recommend strategic technology solutions.

• Act as the bridge between business units, IT teams, and external vendors.
• Facilitate requirements workshops, Joint Application Development (JAD) sessions, and stakeholder interviews.
• Collaborate with Product Owners, Project Managers, Developers, and QA teams to ensure clarity in requirements.
• Present findings, reports, and recommendations to executive leadership and senior stakeholders.

• Conduct process analysis and workflow optimization to improve business efficiency.
• Identify opportunities for automation and digital transformation.
• Lead business process re‑engineering initiatives, ensuring alignment with organizational goals.
• Support implementation of data‑driven decision‑making strategies using analytics.

• Work within Agile (Scrum/Kanban) and Waterfall project environments, applying appropriate BA techniques.
• Support Product Owners in backlog refinement, prioritization, and roadmap planning.
• Collaborate with IT teams to ensure that business requirements are properly translated into technical specifications.

• Ensure that business stakeholders are prepared for new processes, systems, or automation initiatives.
• Work closely with Product Owners and Project Managers to align business expectations and minimize resistance to change.
• Provide documentation and knowledge transfer to support smooth transitions and long‑term sustainability.
• High‑quality business analysis documentation (BRD, FRD, process flows, use cases, user stories).
• Clear stakeholder alignment, ensuring project goals are well understood across teams.
• Process improvements and business recommendations that drive measurable efficiency gains.
• Effective collaboration with development teams, ensuring technical solutions align with business goals.
• Successful adoption of digital transformation initiatives, improving productivity and service delivery.

• 7+ years of experience as a Business Analyst in IT projects.
• Ontario Public Sector (OPS) experience is preferred.
• Strong expertise in business modeling (BPMN, UML, data flow diagrams, process mapping, etc.).
• Proficiency in BA tools: JIRA, Confluence, Azure Dev Ops for requirements and project tracking;
  Visio, Lucidchart, MIRO for process modeling and workflow documentation;
  SharePoint, MS Teams for collaboration.
• Experience in business process re‑engineering, workflow optimization, and automation.
• Ability to work in Agile (Scrum, Kanban) and Waterfall environments.
• Excellent communication and stakeholder management skills.

• Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).
• Agile certifications (CSM, CSPO, SAFe) or Project Management certifications (PMP) are a plus.