Privacy and Complaints Officer

Position Details

Department / Branch: Compliance Department

Reports To :
Deputy Chief Compliance Officer

Employment Type :
Full-Time Permanent

Location: Toronto Downtown Head Office

• Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
• Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
• Identify, assess, and prioritize compliance issues, and implement effective action plans;
• Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
• Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
• Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
• Develop, implement, and update relevant compliance policies and procedures;
• Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
• Prepare and deliver compliance-related presentations as required;
• Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
• Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
• Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
• Support other regulatory compliance tasks as assigned.

• Bachelor’s degree in Legal Studies, Business Administration, or a related field;
• Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
• At least 7 years in a senior compliance role working closely with executive decision-makers;
• In-depth knowledge of Canadian privacy legislation and regulatory bodies;
• Strong understanding of evolving regulations and best practices in the financial sector;
• Demonstrated skills in analysis, communication, problem-solving, and project management;
• Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.

We thank all applicants for their interest in career opportunities with Industrial and Commercial Bank of China (Canada) (“ICBK”). Please note that only shortlisted candidates will be contacted.

ICBK is committed to fostering an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please inform us and we will work with you to address your needs. For more information on our accessibility commitment, please refer to Accessibility at ICBK on our corporate website.

To learn more about how ICBK collects, uses, and safeguards personal information provided during the recruitment process, please refer to the ICBK Privacy Statement for Recruitment and Employment available on our corporate website.