Engagement Product Manager Job Toronto area,Ontario Canada,Business

Job Description Engagement Product Manager role What's the opportunity?

We're looking for an Engagement Product Manager who will own the scope, requirements, and business outcomes for agentic AI delivery engagements across RBC. You'll serve as the connective tissue between business stakeholders and engineering squads, translating business problems into well-scoped agent solutions with clear success criteria, then ensuring what ships solves the problem.

At RBC Borealis, you'll be joining the Agentic AI Enablement team, a forward-deployed engineering force that embeds into strategic use cases across Lines of Business. You'll report through the Portfolio & Strategy Lead and be assigned to one or more active engagements depending on complexity. This role blends product management, solutions consulting, and business analysis in a technically complex AI delivery environment.

You need to be comfortable in a room with business executives and equally comfortable partnering with engineers on feasibility and trade-offs.

Your responsibilities include:

Eliciting detailed business requirements from stakeholders and translating them into functional specifications, acceptance criteria, and success metrics
Partnering with Principal Engineers to validate technical feasibility and jointly produce scoped engagement plans with effort estimates and timelines
Owning scope integrity throughout delivery, ensuring scope changes are assessed for effort impact before being accepted
Serving as the day-to-day point of contact between delivery squads and business stakeholders during active engagements
Validating agent output against business requirements and owning acceptance sign-off
Driving adoption strategy, communications, and change management to ensure delivered solutions achieve real usage
Defining and tracking success metrics, reporting value realization post-delivery
Identifying reusable patterns, agent templates, and productization opportunities across engagements

You're our ideal candidate if you have:

5+ years in product management, solutions consulting, business analysis, or engagement management roles within technology delivery organizations
Experience translating ambiguous business problems into structured requirements and clear success criteria
Demonstrated ability to partner with engineering teams on feasibility, sizing, and trade-off decisions without owning the technical architecture
Strong stakeholder management skills with comfort operating across executive and practitioner levels simultaneously
Experience managing scope, requirements changes, and competing priorities in fast-paced delivery environments
Excellent communication and facilitation skills with the ability to run workshops, present recommendations, and drive alignment
Analytical capability to define meaningful success metrics and track outcomes
Experience in regulated industries (banking/financial services preferred) with understanding of compliance and governance constraints

Nice to Have:

Background in professional services, consulting, or managed services where you owned client-facing engagement delivery
Experience with AI/ML, agentic AI, or data-intensive solution delivery
Familiarity with agile delivery practices and working embedded within engineering squads
Experience building product management or solutions practices from scratch in a new or scaling team

What's in it for you?

Own business outcomes for some of RBC's most high-profile AI investments
Work at the intersection of business strategy and cutting-edge agentic AI engineering
Contribute to high-visibility initiatives with direct executive exposure across Lines of Business
Leaders who support your development through mentoring and career growth opportunities
Comprehensive Total Rewards Program including competitive compensation, bonuses, flexible benefits, and stock options where applicable

About the AI Group

RBC's AI Group is the AI accelerator for RBC, with a focus on driving the shift from early-stage AI projects to scaled, client outcomes that amplify the impact of RBC's people. In addition to helping scale the biggest AI opportunities at RBC, the AI Group is responsible for advancing research into emerging use cases across generative and agentic AI, while maintaining expertise in security, responsible AI and regulatory expectations.

The Business Enablement function within the AI Group partners with LOBs and Functions to set AI ambition, originate transformation opportunities, and frame programs for delivery ensuring RBC remains at the frontier of AI-enabled value creation.

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the…