Credit Card Insurance Product Manager BMO

Drive credit card insurance performance at BMO as a Manager in our North American Payments team. Lead product optimization, customer experience, and compliance in a dynamic environment.

Join BMO as the Manager of Credit Card Insurance Products, overseeing the portfolio across Retail, Small Business, and Corporate sectors. You will utilize your expertise in product management, analysis, and continuous improvement to achieve alignment with business objectives while enhancing customer value. Collaborate with internal teams and partners to refine processes and elevate compliance standards.

Key Responsibilities:

• Manage day-to-day performance of credit card insurance portfolio

• Analyze customer trends and operational data for enhancement

• Lead cross-functional execution of portfolio strategies

• Own governance and review of insurance communications

• Address complex customer escalations and feedback issues

Requirements:

• 3-5 years in product management or financial services

• Experience in customer-facing insurance products

• Strong analytical and problem-solving skills

• Knowledge of compliance and regulatory standards

• Proven vendor and partner management capabilities

Enhance customer experiences, optimize product offerings, and ensure compliance in this impactful role at BMO.
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