We are looking for an Operations Specialist to join a team in Toronto, Ontario on a Long-term Contract basis. This position is well suited to someone with strong administrative experience who can manage operational tasks with accuracy while maintaining clear communication with internal and external contacts. The successful candidate will support day-to-day processes, coordinate with multiple vendors, and contribute to smooth service delivery in a fast-paced environment.
Responsibilities:
· Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
· Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
· Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
· Manage a high volume of open cases simultaneously against hard deadlines
· Cross-train across workflows to cover volume variability
· Identify process gaps and give feedback on where tools or workflows need to improve
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).