Director,Strategy,Risk and Business Operations Job Toronto area,Ontario Canada,Business

The Core Responsibilities

Strategic Planning & Business Performance

Support the development and execution of the annual business strategy, operating plan, and growth priorities for the Reverse Mortgage business.

Own business performance management, including KPI development, executive dashboards, forecasting, and financial modeling.

Drive strategic business initiatives and investment decisions through business cases, market analysis, profitability assessments and ongoing performance reporting. Lead the execution of initiatives as needed.

Key Metrics: Achievement of annual volume, revenue, and profitability targets, Strategic initiative delivery (% completed on time and on budget), KPI and reporting accuracy/timeliness

Risk Management & Governance

Own first-line risk management activities across credit, operational, compliance, legal, conduct, and reputational risk.

Act as the primary liaison between the business and Risk, Compliance, Legal, Audit, and other partners.

Lead program development activities such as a the corporate RCM program, risk assessments, issue remediation, governance activities, and committee submissions while ensuring compliance with risk appetite and regulatory requirements. Perform testing of business controls as needed.

Key Metrics: Number and severity of audit, compliance, or regulatory findings, completion of remediation actions within agreed timelines, business performance against approved risk appetite metrics.

Credit Risk, Portfolio Analytics & Model Governance

Oversee LTV model governance, portfolio monitoring, stress testing, and scenario analysis to support risk management and strategic decision-making.

Partner with Credit Risk and Finance teams to monitor portfolio performance, concentration risks, and emerging trends.

Lead development and reporting of portfolio, risk, and capital metrics for executive and Board audiences.

Key Metrics: Portfolio delinquency and loss performance versus plan, timeliness and accuracy of stress testing and scenario analysis, LTV model governance and validation compliance.

Executive, Board & Regulatory Reporting

Lead preparation of Board, Executive Committee, ERMC, and regulatory reporting packages.

Develop clear, data-driven insights and recommendations supporting strategic and risk-related decision-making.

Ensure reporting effectively communicates business performance, emerging risks, and mitigation actions.

Key Metrics: On-time delivery of Board and committee materials, stakeholder satisfaction with reporting quality and insights, number of material reporting errors or revisions.

Business Enablement & Transformation

Lead cross-functional business transformation and operational improvement initiatives that enhance scale, efficiency, and customer outcomes.

Establish governance frameworks to prioritize, monitor, and measure strategic project delivery.

Partner across Technology, Operations, Product, and Finance to remove barriers and accelerate execution. Identify and accelerate opportunities to leverage AI through the risk and all business functions.

Key Metrics: Benefits realized from business initiatives, project delivery on time and within budget.

New Product Development & Innovation

Lead strategic evaluation, business case development, and governance for new products and product enhancements.

Coordinate cross-functional assessments involving Risk, Finance, Credit, Legal, Compliance, Operations, and Technology.

Ensure new products meet profitability, customer, risk, and regulatory objectives.

Key Metrics: New product launches delivered on time, business case outcomes versus forecast, product profitability and adoption rates

People Leadership

Lead, develop, and coach a high-performing team responsible for strategy, risk, analytics, and business…

Director, Strategy, Risk and Business Operations