Senior Change Management Consultant

Our client, is seeking a seasoned, delivery-focused Senior Change Management Consultant to support enterprise digital transformations and business process modernizations across large-scale software solutions (such as enterprise CRM and Microsoft Dynamics-based platforms).

In this strategic consulting role, you will be responsible for developing and executing end-to-end change management, stakeholder engagement, communications, and training strategies to maximize platform uptake, minimize resistance, and drive sustained behavioral change. Operating across complex governance frameworks and multi-stakeholder environments, you will conduct organizational readiness assessments, define adoption metrics, build executive consensus, and translate complex platform capabilities into meaningful business outcomes for diverse user groups.

Duration: 7-Month Contract (with potential for assignment to key legislative and operational initiatives)

Work Arrangement:
On-site (5 days per week at the designated public sector office in Toronto, ON; 7.25 hours per day)

Advantages
High-Visibility Public Sector Scope:
Drive critical change management strategies for key government modernizations and digital platform rollouts across Ontario.

Senior Executive Influence:
Coach senior leaders and executive sponsors, building consensus and alignment across complex, multi-stakeholder governance bodies.

Structured Methodology Sandbox:
Apply industry-recognized change frameworks (Prosci ADKAR, CCMP) to build sponsorship roadmaps, resistance mitigation plans, and adoption tracking models.

Full On-Site Immersion:
Direct, hands-on collaboration with project leads, business analysts, training specialists, and operational teams in a central Toronto location.

Responsibilities
Strategy Development & Change Leadership
End-to-End Change Strategy:
Develop and execute actionable change management strategies, communications plans, sponsor roadmaps, resistance management models, and role-based training frameworks aligned with digital product roadmaps.

Impact & Readiness Assessments:
Lead stakeholder impact analyses, change risk evaluations, and organizational readiness assessments to identify barriers to adoption and define mitigation tactics.

Executive & Leadership

Coaching:

Serve as a visible coach to business leaders, champions, and project managers, building organizational capability around people-side change management and transition leadership.

Stakeholder Engagement, Training & Adoption Governance
Consensus & Alignment Building:
Drive stakeholder engagement through workshops, consultations, executive briefings, user updates, and release communications across technical, operational, and executive teams.

Training Strategy & Enablement:
Design learning and training strategies—including role-based learning approaches and practical media demonstrations—to ensure users effectively adopt new features and workflows.

Adoption Analytics & KPI Measurement:
Establish quantitative and qualitative measurement frameworks to track system utilization, user proficiency, and change effectiveness; present adoption trends and dashboards to project steering committees.

Sustained Institutionalization:
Develop continuous improvement and knowledge-transfer strategies to embed new processes into ongoing operations and preserve business benefits post-rollout.

Qualifications
Change Management

Experience:

Minimum 10+ years of dedicated organizational change management experience, with at least 5+ years supporting enterprise business transformations or digital software platform implementations.

Recognized Certification:
Active certification in a recognized change management methodology (Prosci ADKAR, CCMP / ACMP, or equivalent) is required.

User Adoption Track Record:
Demonstrated experience assessing adoption challenges, identifying usage barriers, and implementing targeted strategies to improve user uptake and engagement on enterprise applications (CRM, Microsoft Dynamics, or custom digital platforms).

Communication & Facilitation

Skills:

Exceptional written and oral communication skills, with proven experience crafting executive briefings, newsletters, FAQs, and presenting change insights to diverse audiences.

Stakeholder & Consensus Leadership:
Proven ability to build consensus, manage resistance, and drive alignment across matrixed operational, technical, and executive stakeholder groups.

Preferred Assets & Nice-to-Haves
Direct experience working within the Ontario Public Service (OPS) or comparable public…