Sr. Advisor, Product Operations Strategy & Delivery

Team Overview

As the Senior Advisor, Product Operations Strategy and Delivery, you will report to the Senior Director, Product Operations and Partner Solutions. You will work closely with the Solutions leadership team in Canada to accelerate the product roadmap by improving decision-making through data and analytics. You will be responsible for putting our department management system into practice, helping teams in Canada adopt Trans Union’s Global Product Development Life Cycle (PDLC), owning the product roadmap for Trans Union Canada’s delivery channels and enhancing our product monitoring capabilities.

This role will require you to work cross-functionally with local stakeholders across Solutions, Enterprise Project Management, Technology to successfully deliver on your primary objectives. You will also work with internal global partners including International Solutions and Product Excellence to implement best practices within Trans Union Canada Solutions. Your work will directly enable faster movement from product ideas to market launch and stable delivery of Trans Union’s products to market and real-time, actionable insights that will drive informed decisions.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

This is an individual contributor role with responsibilities that include the following:

Product Operations Strategy

Own the roadmap and implementation plan for proactive and real-time product monitoring in Canada

Use data from Jira, Jira Product Discovery, and other systems to create management-level reporting that supports efficient delivery of the Solutions product roadmap

Managing and maintaining the departmental operating model including scheduling and leading forums such as daily huddles, team demos, and voice-of-customer sessions

Serve as the subject matter expert for Trans Union’s Global PDLC in Canada. Work cross-functionally to support adoption of global processes while balancing regional requirements

Drive ongoing improvements to the departmental operating model and Trans Union’s Global PDLC by identifying and quantifying opportunities that eliminate inefficiencies and improve execution to accelerate product development and launches

Partner with Product Managers, Product Owners and cross-functional stakeholders to support roadmap governance and prioritization

Product Delivery

Own the roadmap for Trans Union Canada’s product delivery channels and align with stakeholders across Solutions, Operations, Client Engineering, and Technology to improve the usability, performance, reliability, scalability and revenue generation of the delivery channels

Evaluate and develop business cases for using Trans Union’s globally developed applications and services, including assessing regional fit, opportunities to enhance current capabilities, and architectural modernization needs

Support feature definition and prioritization for delivery channels with Product Owners, ensuring roadmap items are connected to measurable business outcomes and customer needs

Collaborate with internal teams and stakeholders to support development of internal and external collateral for delivery channels such as training materials, sales toolkits, reporting packages, and other enablement resources

Required Knowledge And Experiences

You are an operationally minded product leader who uses data-driven insights to improve the speed, clarity and quality of decision-making, enabling teams to accelerate product development and launches without compromising quality. You thrive in environments where you can:

Embed governance and new operating models

Lead…