Manager, Creative

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

The Culture Creative team supports associate engagement initiatives, internal communications, human resources, and talent brand. We specialize in event planning and production, as well as strategic content and design to bring various teams’ ideas to life in innovative and fresh ways.

In this role, you will inspire and drive change, while developing and executing creative strategies that bring our brand to life both internally and externally. You will be instrumental in shaping our company culture by owning the internal brand narrative and extending our reach by representing our creative vision at key external touchpoints, including trade shows and industry events. A key priority will be to create compelling, high‑impact creative content to attract and engage top‑tier talent.

Furthermore, you will be instrumental in developing thought leadership and content that supports broader enterprise initiatives. You know the formula for developing brand‑building, breakthrough creative that drives results. And you’ll keep the team ahead of the curve.

Candidates must submit work samples/portfolios with their application.

• Creative Strategy & Brand Leadership
  • Take creative briefs and own the end‑to‑end process from creative concepting to execution, providing creative print and digital solutions that ensure deliverables meet the highest standards and the project’s core objective(s)
  • Design and implement scalable creative systems and workflows that maximize output and enable the team to produce high‑quality work at speed.
  • Challenge our thinking on our current creative output, while still championing Capital One Canada’s brand guidelines
• Cross‑Functional Collaboration
  • Elevate both external and internal communications efforts by translating complex concepts into creative solutions that meet business & stakeholder needs
  • Partner with senior leaders to ensure the brand is represented consistently across all touchpoints (ex: internal Town Hall presentations, external thought leadership opportunities)
• Shaping Talent Brand
  • Enhance recruitment efforts by attracting talent through high‑impact creative
  • Harness powerful storytelling opportunities across various channels (ex: long‑form video, Linked In ads, website content) to share our associate experience & demonstrate why we are a top employer in Canada
• Event Strategy & Logistics
  • Play a leadership role in planning & producing large‑scale internal events that are paramount to Capital One Canada’s culture and morale
  • Responsible for how our brand is creatively represented at trade shows & like events, which often serve as prospective talent and industry people’s first impression of Capital One Canada
  • Be comfortable shaping event logistics, leveraging tight operational systems to drive efficiency and scalability
• People Leadership
  • Lead and inspire a team of creative talent (graphic designers, copywriters, project managers) to develop strategically‑grounded, insight‑driven creative.
  • Empower and inspire associates through coaching and help them develop in their careers.
  • Partner with external agencies, freelancers, and production vendors to execute specialized creative projects

• 5+ years experience in creative direction and/or marketing communications, with a deep understanding and passion for elevated visual design and effective copywriting
• 5+ years of proven experience in internal event planning & production
• 3+ years of people leadership experience

• Bachelor’s Degree in Visual Arts/Graphic Design/Copywriting, Marketing, or other related field, or equivalent experience
• Highly proficient in Figma and Adobe Suite (Illustrator, After Effects, Photoshop, InDesign)
• Demonstrated ability to lead a creative team and manage multiple projects in a dynamic, fast‑paced environment
• Advanced project management…