UX Writer

We’re hiring! We are looking for a talented UX Writer (Content Designer) to help shape best-in-class user experiences across public-facing digital channels.

In this role, you’ll write, edit, and proofread human‑centric copy while maintaining editorial, accessibility, and SEO standards.

What we're looking for:

• 2+ years of digital marketing or editorial experience
• Strong proficiency with CP Style and writing for the web
• Experience working alongside UX/Creative design teams
• A collaborative mindset and great communication skills

We are seeking a dynamic, self‑motivated professional to fill the role of Digital Content Writer (Content Designer). In this position, you will be responsible for writing, editing, and proofreading copy for public‑facing digital channels. Working closely with cross‑disciplinary design teams, you will develop innovative content that delivers a best‑in‑class user experience, connecting with clients through a brand personality that is trustworthy, helpful, and friendly.

Your primary responsibility is to follow, create, and maintain editorial standards, ensuring fully optimised content is on‑brand, meets user and business goals, and maintains a consistent voice and tone. You will bring content to life with human‑centric copy that leverages a deep understanding of strategic insights, business goals, and user needs, moving the dial on site‑wide enhancements one word, one page, and one project at a time.

This role requires flexibility, strong attention to detail, exceptional interpersonal skills, and the ability to meet tight timelines, embrace new technologies, and adapt quickly to change.

This role is a 6‑month contract, which requires the talent to work on a hybrid basis at our client’s office in downtown Toronto.

• Support projects in their initial phase by conducting content strategy tasks and UX research as needed.
• Perform competitive research, content inventories, and draft usability questions and wireframe copy.
• Understand business strategies and target audiences to ensure content alignment and determine the messaging needed to support initiatives.

• Manage all facets of the editorial process throughout a project’s lifecycle, including supporting French translation.
• Write, edit, and proofread original and supplied copy, ensuring cohesive, compelling delivery that communicates the core value of products and services.
• Ensure content meets established style, brand, voice, tone, and quality standards, making copy clear, concise, conversational, and searchable across all channels and viewports.
• Apply SEO tactics to increase site visibility, click‑throughs, authority, engagement, and sales.
• Incorporate accessibility best practices and inclusive writing principles to ensure the audience feels welcomed and valued.
• Conduct content walkthroughs with project teams and external stakeholders, including business, marketing, regulatory, and legal groups.
• Proactively move pages through the editorial workflow, address questions/feedback, collect sign‑offs, and maintain version controls within copy decks.
• For Senior Content Designers:
  Contribute to style guide reviews/updates, maintain voice/tone standards across the broader content team, and proactively drive site‑wide enhancements outside of regular project work.

• Build pages in the Content Management System (CMS) consistently, accurately, and independently.
• Troubleshoot and address content defects.
• Provide content and authoring support during project implementations (program launches), which may occasionally include evenings and weekends.

• Remain current on emerging web technologies, accessibility standards, mobile applications, and SEO.
• Build and maintain core knowledge of digital platforms and channels.
• Help onboard and train team members on editorial workflow, content creation, and CMS authoring guidelines.
• For Senior Content Designers:
  Review copy decks to ensure a consistent voice and tone throughout all digital properties.

• Foster collaborative relationships with…