Director, GWAM Financial Crime Compliance, North America Lead

Manulife is committed to maintaining the highest standards of integrity and compliance in financial crime prevention globally. Our Global Wealth and Asset Management (GWAM) division plays a crucial role in this mission. We are seeking a Director for Financial Crime Compliance to oversee and enhance our compliance programs primarily in North America while supporting our global efforts and peers in GWAM FCC.

The Director of AML/CFT Financial Crime Compliance is responsible for overseeing the GWAM financial crime compliance activities for North America. This includes managing AML, CTF, and ABC frameworks, serving as the primary contact for compliance queries, and ensuring that GWAM remains in good regulatory standing. The role reports to the Deputy Global CAMLO and involves coordination with various stakeholders across the organization and globe.

The Director will oversee the following North America Regulated Legal

Activities:

Management Company;
Collective Investment Schemes;
Investment Managers;
Segregated Mandates;
Group FCC Activities.

• Program Oversight and Reporting
  • Provide comprehensive quarterly management information reporting to the Local Board of Directors and the Head of Global Financial Crime Compliance, ensuring timely and accurate analysis of compliance performance and risk exposure in North America.
  • Oversee the implementation and management of the AML/CTF/ABC Risk Management Framework, including:
    • Annual Management Company AML Policy and Annual Maintenance Gap Analysis.
    • Annual Business Risk Assessment.
    • Annual Fund Director AML Training Program and Records Management.
    • Annual AML Delegate Due Diligence Oversight.
    • Ongoing Monitoring and Registers of High‑Risk Investors and Annual Monitoring Programs.
    • Registration with GoAML/FIU/National Competent Authorities.
    • Responsibility for Sanctions Compliance and Submission Appointment as MLRO.
• Risk Management and Training
  • Conduct regular risk assessments to evaluate potential GWAM financial crime risks within North America, ensuring implementation of appropriate controls and mitigation strategies.
  • Develop and deliver a comprehensive AML training program for key personnel, ensuring alignment with the latest regulatory changes and compliance obligations.
• Delegate Oversight and Sanctions Compliance
  • Oversee all GWAM AML delegates for the funds under management of the management companies, ensuring compliance with Manulife's standards and regulatory expectations.
  • Consistently review AML/CTF policies and desk procedures to comply with relevant regulations.
• Regulatory Engagement and Compliance
  • Serve as the primary contact with local authorities and regulators in North America, ensuring open communication and timely responses to inquiries and regulatory requirements.
  • Conduct annual reviews and horizon scanning of local regulatory AML programs, policies, and procedures.
  • Analyze rules affecting the Management Company/AIFM business and monitor regulatory and financial crime‑related legislative changes.
• Program Management and Issue Escalation
  • Oversee the North America GWAM AML Program activities, acting as the first point of escalation for any AML‑related issues from administrators, the Board, the company's investment manager, and distributors.
  • Develop and maintain strong relationships with key industry participants and stakeholders to stay informed of best practices and industry developments.
• Policy Compliance and Investigations
  • Review and update AML/CTF policies and procedures to ensure compliance with relevant regulations and alignment with Manulife's global standards.
  • Review key performance indicators received from administrators, distributors, and investment managers.
  • Engage with Business Unit Compliance Officers to identify and assess suspicious transactions, conduct thorough investigations, and recommend appropriate remediation actions.

• Bachelor's degree or equivalent experience is required.
• Self‑starter with clarity of analysis and expression, both written and oral.
• 5‑10 years of experience in asset management, fund administration, or relevant areas of financial services.
• Excellent personal time management skills, with the…