Manager, Fraud Operations

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Financial Crimes & Fraud Mgmt

Pay Details: $76,800 - $115,200 CAD. This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

We are seeking a highly motivated and detail oriented professional to join our centralized 1A support team for the Financial Crimes Operations business. This team plays a key role in managing Internal Regulatory engagements across multiple pillars, Fraud, Insider Threat, KYC, and Physical Security.

As part of this team, you will act as the primary liaison between the Financial Crimes Operations business and Internal Regulatory. You’ll coordinate and manage Requests for Information (RFIs), gather supporting documentation, review responses for clarity and completeness, and ensure consistent, high-quality submissions that reflect the business accurately and effectively.

This role is ideal for someone who understands how regulators think, can navigate complex business structures, and can communicate clearly and confidently across technical and non-technical teams.

• Act as the central point of contact for Internal Regulatory requests across all Financial Crimes pillars.
• Manage and track RFIs, document requests, and evidence submissions end-to-end.
• Draft and review responses to Internal regulations to ensure clarity, completeness, and alignment with control expectations.
• Liaise with Fraud, Insider, KYC, and Physical Security teams to gather, validate, and interpret information needed for regulatory responses.
• Maintain regulatory tracking logs, status reports, and dashboards for management updates.
• Support management in regulatory readiness activities.
• Identify recurring regulatory themes, process gaps, and opportunities for control enhancement.
• Ensure all regulatory-related materials are properly organized, version-controlled, and stored securely.

• 3+ years of experience in Internal regulations, Risk Management, or a related 1st/2nd line control function within banking or financial services.
• Strong understanding of regulatory methodologies, testing approaches, and the regulatory lifecycle.
• Working knowledge of Financial Crimes operations (Fraud management, Insider Threat, KYC, AML, or Physical Security).
• Excellent written and verbal communication skills with ability to summarize complex information clearly and concisely.
• Strong attention to detail and ability to handle multiple concurrent regulatory requests.
• Proficiency in Microsoft Excel, SharePoint, and PowerPoint for tracking, reporting, and documentation.

• Prior experience supporting Internal Regulatory engagements or coordinating regulatory reviews.
• Knowledge of banking control frameworks (e.g., SOX, operational risk, compliance).
• Familiarity with regulatory management tools (e.g., Team Mate+, Archer, Workiva).
• Understanding of data governance and information security controls.
• Prior exposure to fraud risk management systems or insider monitoring tools.

• You understand both sides of the regulations table. You know how regulators think and how the business operates.
• You’re analytical, organized, and take ownership of your work from start to finish.
• You can interpret complex control environments and communicate them simply.
• You thrive in a cross-functional environment, managing input from multiple stakeholders.
• You’re proactive and solutions-oriented, always aiming to reduce regulatory friction and enhance readiness.

TD is one of the world's leading global financial institutions and is the fifth…