Service Specialist, Export Letters of Credit

Final date to receive applications: 04/24/2026

Location:

250 Yonge Street

Job Family Group:
Customer Shared Services

Provide specialized support and service to the management of Global Trade Operations by handling Trade Finance related products. Demonstrate experience in Trade Finance Operations processes covering Export Documentary Credits, Trade Loans, Risk Participations and other trade‑related specialized loans products in accordance with bank’s policy and procedures and regulatory guidelines.

• Experience in reviewing Export LC documents using the Trade AI system is required.
• Strong proficiency in vessel tracking system is essential.
• Ability to work effectively supporting multiple products daily across multiple timelines.
• Ensure that all trade related activities are handled within assigned timeframe in accordance with project deliverables.
• Ensure strict adherence to applicable International Rules & Regulations with specific attention to accuracy, compliance and inherent risks in these transactions.
• Ownership of the assigned processes related to Documentary Credits, Trade Loans, Payments, Supply Chain finance including risk distribution and other specialized loans products.
• When required, perform letter of credit verifications including advising, payments and discounts within the bank’s authorized limits.
• Participate in job relevant projects conference meetings and provide status, expertise and recommendations when needed.
• Must display initiative, be highly customer oriented, be a team player, flexible and committed to the success of the team.
• Ensure service level agreements are consistently met and that customer service is maintained at a high level.
• Effectively manage the risks associated with all the handled transactions.
• Closely review transactions ensuring full compliance with regulations and Bank requirements.
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
• Acquire and maintain a high level of competence and awareness in trade related matters.
• Investigate, resolve and make recommendations to more senior team members on more complex, non‑routine issues relating to internal business partner and/or external customer inquiries.
• Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities.
• Assist in accounting, general ledger entries and reconciliations and related investigations when needed.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes as required.
• Demonstrate efficient and effective use of the processing systems.

• Minimum 3 - 5 years of experience working in Trade Finance including Supply Chain Finance knowledge.
• Demonstrated initiative and the ability to work with minimal supervision.
• Willingness to learn and take on new tasks, as required.
• University degree an asset.
• CDCS (Certified Documentary Credit Specialist) designation preferred.
• Thorough knowledge and understanding of UCP
  600, URR
  725, ISBP
  745, ISP
  98, URDG
  758 and other related ICC Rules and publications governing Letters of Credit.
• Strong interpersonal, superior customer service, communication, time management and problem‑solving skills.
• Ability to multi‑task in a fast‑paced environment.
• Proven track record in independent handling of initiatives or ad hoc tasks.
• Proven accuracy with alphanumeric data entry supplemented with strong organizational skills.
• Strong risk management and compliance skills.
• Strong customer service and relationship management skills.
• Strong written and oral communication skills.

Flexibility to work on statutory…