Director, FinCrime

Requisition

253974

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

As the Director of Fin Crime, you will play a pivotal leadership role within the Business Risk & Fraud Management team. As a Project Velocity Service Owner, you will be instrumental in shaping the next iteration of Tangerine Bank, acting as a champion for our vision. Over the first 12 months, you will play a critical role in developing Tangerine’s Fin Crime (AML and Fraud) processes, working closely with engineers and cross‑functional teams to bring transformative concepts to life.

Your leadership will be key in maintaining operational excellence and integrity within the Bank, while protecting our clients from financial harm and creating a safe and seamless client experience. You will be responsible for overseeing all day‑to‑day AML and Fraud processes at Tangerine, including managing fraud prevention and detection systems, and maintaining compliance with regulatory requirements.

At the heart of your role, you will foster a team that prioritizes client‑centric and innovative solutions while preserving the integrity of Tangerine and safeguarding clients from financial crime in Canada.

In this role, you will:

• Fin Crime Oversight (AML and Fraud):
  Take ownership of our AML and Fraud strategy and processes, including conducting new client risk assessments, existing client monitoring, fraud and financial crime detection, case investigation, and assistance with regulatory reporting. You will engage with other leaders, strategically managing priorities to maximize impact, remain focused on managing the security and protection of Tangerine and our clients.
• Client‑centric mindset:
  Act as a champion for our clients and understand their needs across onboarding and in‑life journeys, reinforcing these needs to your team as they facilitate exceptional client experiences and outcomes.
• Security and Regulatory Compliance:
  Ensure Tangerine complies with AML and Fraud regulatory requirements to protect our clients and the bank from financial crime and ultimately financial harm. Maintain a strong focus on data protection and creating a strong speak‑up culture.
• Data Insights:
  Leverage data analytics to monitor performance metrics (e.g., fraud detection accuracy, false positive rates, fraud trends, and actual fraud incidence) to evaluate performance, pinpoint areas for enhancement and comply with regulatory requirements.
• Innovation:
  Drive the continuous enhancement of our AML and Fraud processes, ensuring they meet evolving client needs while proactively identifying opportunities for improvement and adaptation.
• Relationship Management and
  
  Collaboration:
  
  Build and maintain strong relationships across key teams—Global Fraud Management, AML, Compliance, Legal, Finance, Risk and more—acting as the primary contact for Fin Crime related inquiries and escalations, ensuring a swift and professional resolution. Collaborate with other leads across the business to drive continuous change activities, such as new features or products.
• Executes and administers the responsibilities, on behalf of the Vice President, Business Risk & Fraud Management, including providing first line Fraud and AML advice in compliance with applicable enterprise standards/policies to Tangerine…