Operations Manager for Consumer Financing

Join Clutch as an Operations Manager, focusing on building a robust consumer financing program in Toronto. You will spearhead daily financing operations while enhancing workflows and maintaining quality standards.

In this high-ownership role, you’ll manage processes across the financing lifecycle, ensuring operational efficiency from origination to collections. A minimum of three years in operations, ideally in fintech or lending, is required. Your analytical skills will be vital in driving performance through data while collaborating cross-functionally with teams like Sales and Finance.

Key Responsibilities:

• Build and improve financing workflows across operations

• Maintain operational cadence while managing escalations

• Develop scalable processes, templates, and quality controls

• Translate operational needs into defined requirements for Product/Engineering

• Monitor core metrics and perform root-cause analysis

Requirements:

• Bachelor’s degree in Finance or related field

• 3–5 years in operations, preferably in fintech or lending

• Strong judgment balancing speed and customer satisfaction

• Excellent organizational skills in documentation-heavy processes

• Comfortable with ambiguity and building structure

Drive impactful operational change and lend your expertise in financing at Clutch in Toronto.
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