Deposit Administrator

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig. Together, we are the leading alternative lending bank in Canada.

We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small‑business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

The Deposit Operations group ensures that all legal, compliance, and regulatory obligations and requirements are met in administering deposit transactions and all payment tasks accurately and efficiently. Provide exceptional service to all customers, including Oaken Financial and deposit brokers, while ensuring adequate controls over money laundering, fraud, and financial and management reporting, including the processing of deposit applications, renewals, redemptions and other payments, estates, tax and statement reporting, and other requests related to the administration of deposit accounts.

• Ensure optimal servicing to clients and brokers by promptly and accurately responding to customer inquiries on complex multiple problems through every servicing channel (telephone and email communication).
• Verify the status of registered and non-registered applications to meet HTC requirements.
• Communicate with brokers regarding compliance, KYC, and AML regulatory requirements related to an application or pending case and discuss any deficiencies.
• Liaise with the appropriate team, area, or processor assigned to the case or task to ensure related broker enquiries are dealt with promptly.
• Complete investment applications and ensure all AML and compliance requirements are met.
• Complete all daily assigned tasks in a timely and efficient manner and contribute to improving team efficiency and quality.
• Ensure all policies and procedures (i.e., privacy protection, AML) are followed when servicing clients and performing account maintenance.
• Adhere to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines.

• Post‑secondary degree or diploma in a related area or discipline (university an asset).
• Additional relevant accreditation(s), certification(s) are assets.
• 2 years (Senior 4‑6 years) related experience.
• Demonstrated administration within finance or compliance.
• Solution‑focused leader who takes initiative, ensuring self and teamwork effectively within established guidelines.
• Strong organizational, time‑management and analysis skills.
• Able to multi‑task and flourish in a fast‑paced, deadline‑driven work environment.
• Excellent written and oral communication skills.
• Exceptional interpersonal relationship and building and listening skills.
• Effective leader who drives achievement while motivating and engaging others through fostering a collaborative team environment.
• Excellent written / verbal communication and professional maturity.
• Consistently demonstrates and reinforces organizational values.
• Solid knowledge of MS Office.

• Award‑Winning Culture:
  We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work‑Life Balance:
  Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge:
  Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well‑being.
• Exclusive Perks:
  Discounts from top retailers via Work Perks, plus location‑based perks…