Administrator, Shared Services

About Fairstone Bank

Fairstone Bank and its family of brands deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

The Administrator, Shared Services is responsible for the accurate and timely processing of financial transactions and account maintenance activities within the shared services portfolio. This role supports operational efficiency and ensures data integrity across customer accounts by collaborating with internal stakeholders including Contact Centre, Collections, Fraud, Legal, Funding, Renewals, Discharge and Finance.

• Process financial and non‑financial transactions, including adjustments, payments, reversals and account updates.
• Perform account maintenance activities in accordance with established procedures.
• Ensure all transactions are completed accurately and within defined service level agreements (SLAs).
• Support daily operational workflows, including queue management and service request processing.
• Generate and review system reports to identify and resolve discrepancies.
• Respond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and Finance.
• Perform account and transaction reconciliations to ensure data accuracy and completeness.
• Investigate and resolve variances or exceptions in a timely manner.
• Maintain tracking logs and provide reporting for operational and audit purposes.
• Conduct regular quality checks and audits on processed transactions and account setups.
• Document findings and elevate discrepancies to management when required.
• Support the adherence to internal controls and risk management practices.
• Review and validate convenience cheque requests against client and account information.
• Process cheque postings, stop payments, and related servicing requests.
• Ensure compliance with fraud prevention and operational controls.
• Adhere to all applicable regulatory requirements, internal policies, and procedures.
• Maintain alignment with organizational risk management frameworks.
• Escalate potential risks, control gaps, or policy breaches appropriately.

• Post‑secondary degree or diploma in Business, Finance, or related field.
• Minimum 2 years of experience in financial services operations.
• Credit card operations experience preferred.
• Call centre or customer‑facing financial services experience is an asset.
• Strong financial acumen with attention to detail.
• Knowledge of credit card operations, risk, and compliance.
• Advanced analytical, problem‑solving, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication skills.
• Proficiency in MS Office (Excel, Word).
• Collaborative, customer‑focused approach.

• Base salary range: $50,000 – $60,000.
• Annual incentive bonus tied to performance.
• Competitive health, dental and virtual healthcare coverage.
• Group Retirement Savings Plan with up to 7% employer match.
• Generous vacation, statutory holidays, and 6 wellness days.
• Hybrid work model.
• Continuing education and training opportunities.

Fairstone is an equal opportunity employer. We make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.