Senior Associate Director, Controls, Business Operations Controls

Senior Associate Director, Controls, Business Operations Controls

• Full-time
• Rank:
  Associate Director
• Employment Type:
  
  Permanent Full Time

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape.

As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.

In this first line role, the Controls Analyst will drive operational excellence and implementation of the Control Framework within the organization. This position is responsible for conducting in-depth review of process mapping and operational procedures, identifying Control gaps, and understanding current versus future processes. By leveraging their operational and controls knowledge, the Controls Analyst will ensure the Control Framework’s effectiveness in identifying, controlling and reporting key risks that impact clients and the business.

The ideal candidate will have a strong background in fund services or have experience with a Big 4 firm, bringing a wealth of knowledge in control improvement and operational analysis. This role requires a proactive individual who can manage and implement change and have a proven track record of delivery within a Financial Services environment.

• Conduct deep dive analyses of mapped processes and procedures to identify operational control gaps and areas for improvement.
• Perform gap analysis to (1) compare current process maps to current procedure documents to ensure alignment and (2) to compare current processes with desired future states.
• Develop and present recommendations for process improvements and operational change.
• Collaborate with cross-functional teams to support implementation of process changes and monitor their impact.
• Assess change to ensure compliance with industry regulations and organizational standards.
• Ensure that all working papers are documented in a concise and clear manner.
• Elevate high profile issues to Controls and Operations management and assist in prompt resolution.
• Conduct and/or effectively challenge risk and control assessments and assist in identifying more effective compliance controls resulting in strengthened internal controls.
• Collaborate with other 1st and 2nd line controls functions ensuring activities are aligned and efficient and in adherence with broader 2nd line frameworks and monitoring programs.
• Develop and maintain a high level of expertise in all areas of Business Operations Controls and Target Operating Models.
• Consult on products, services and automated systems to assist with incorporating control requirements into these initiatives.

• Bachelor’s degree in business administration, finance or related field.
• Familiarity with project management / change management is a plus.
• Excellent communication and interpersonal skills, with the ability to influence at the executive level.
• Demonstrated experience in documenting, analyzing, and enhancing business processes, workflows, and procedures within operational or asset management environments.
• Proven success collaborating with subject matter experts and cross-functional teams to gather requirements and translate them into clear, structured process documentation.

• Strong ability to analyze complex business processes and controls and communicate them clearly through written documentation and visual diagrams.
• Excellent stakeholder engagement skills, including gathering feedback, facilitating discussions, and ensuring consistency across teams.
• Up-to-date knowledge of industry standards in business process documentation and technical writing.
• Skilled in influencing and negotiating with senior leaders and stakeholders to gain buy‑in for change.
• Excellent communication skills, with the ability to convey complex ideas clearly and persuasively to all audiences.
• Passionate about driving change and fostering a culture of continuous improvement.
• Ability to remain composed and effective under pressure, adapting to changing circumstances.