Who we are:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden and Fig.
Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.
Eden Park: Eden Park Inc. (“Eden Park”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.
About the role:
At Fairstone we invest in our . We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!
Review auto loan contracts and documentation for compliance with internal funding policies
Communicate with dealers, sales partners, and internal teams to obtain missing or corrected documentation
Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standards and turnaround times
Follow up with assigned dealerships to resolve pending/missing items for funding via phone and email, communicate and resolve complex contract issues
Process any documents received such as contracts and trailing documents
Provide lost/missing contract research as needed
Update records of customer interactions, process customer accounts and file documents
Execute detailed document review ensuring all assigned documents are accurate, complete, properly executed, and registered as required
Provide prompt, efficient, detailed customer-oriented service to all stakeholders
What we’re looking for:
You possess excellent verbal and written communication skills
You thrive in a fast-paced, ever-changing environment
You possess an exceptional attention to detail while operating under a sense of urgency
You have strong analytical and arithmetic skills
You know your way through advanced internet browsing and have amazing investigation skills
You have strong phone contact handling and active listening skills
You can prioritize allocated workflow seamlessly
You are tech savvy and know your way through Microsoft Office Suite and Outlook
Extra- awesome to have:
You possess excellent verbal and written communication skills in French
Previous experience in a lending automotive related business, or financial services
You have a high level of accuracy and consistency in document verification and disbursement release
Post-secondary education in Finance or Business Administration
Working conditions
This position follows a hybrid work model, requiring employees to work from the Etobicoke office three days per week, with the remaining two days working remotely from home. Hours can range from 9:00am-9:00pm EST Monday to Friday
, with alternating Saturday shifts. schedules are completed a month in advance
What you’ll love about working here:
- Award-Winning Culture: We’re proud to be recognized as a and one of by Canada’s Top 100 Employers.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
- Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual…
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