Senior Associate - RBC Dominion Securities

Responsible for client onboarding (new account opening and documentation), service client accounts on daily requests, and providing exceptional client service.

Engage with Advisors, Private Bankers, Enterprise Strategic Client Group and others across RBC on client onboarding, AML/KYC related, or other client requests.

Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems.

Provide proactive client service with a focus on problem resolution and attention to details. Liaise with back office, operations, compliance and other functional groups to address client requests, escalate and resolve issues, as well as implement processes and bespoke client solutions

Provide assistance and support on other business and client related requests, as well as other administrative tasks / ad hoc assignments as required.

Follow up on client trades to ensure proper settlement and delivery, as well, process trade-aways for client accounts.

Minimum 4-6 years’ experience in a branch brokerage environment

IR Registered with CIRO

Strong experience with RBC DS products and services, technology & applications, compliance procedures, operations, and organizational awareness

Excellent communication skills, outstanding client service, professionalism; positive and a ‘can do’ attitude

Exceptional organizational skills, analytical and time management skills, with the ability to manage complexity and shifting priorities

Superior attention to detail and accuracy

Proficiency with processing DS Branch Bankwire/EFT/Cheques requests and DS applications

Takes initiative, resilient, with ability to navigate the organization effectively to solve complex problems with a drive for business and passion for clients. Highly collaborative and self-sufficient with ability to work well in team setting and solve issues independently

Other brokerage related licensing is an asset

Compliance experience

DS Back office or Front office experience

Proficiency in reading, writing and speaking French – Bilingual

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work