Senior Associate, Regulatory Complaints

What You'll Be Doing

As a Senior Associate, Regulatory Complaints, in CIBC’s Regulatory Complaints Team, you will be responsible for working to effectively investigate and respond to client complaints of a regulatory nature. You will recommend corrective action across multi-segment lines as it pertains to regulatory requirements. In this role, you will apply advanced understanding of inherently high-risk processes and regulatory requirements for licensed Registrants;

utilize strong problem‑solving skills to investigate, analyze, and provide informed recommendations on compliance issues; quality operational controls, risk assessment, and control activities. You will use independent judgement to determine methods and approaches to work, liaising with internal and external sources to obtain, provide, verify, and discuss information and best practices. Acting as a resource integrator for your area, you will independently document findings of research, analysis, and calculations, developing models, detailed plans, reports, findings and conclusions for use in the decision‑making process.

The expected annualized base salary range for this role is $76,000 to $88,000. In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

• Relationship Management – Support the relationship management activities for the assigned Line of Business, in partnership with the Director, Regulatory Complaints Team. Partner and interact with peer and one up levels within the Line of Business, and 2nd and 3rd Lines of Defense. Investigate and respond to client complaints which are regulatory in nature. Act as lead to investigate the regulatory complaint, interview the client along with other business contacts, and provide clients with a written response within the prescribed regulatory guideline of 90 calendar days.
  
  Responsible to provide recommendations to the Senior Manager of Regulatory Complaints and Branch Managers for client resolutions along with root cause analysis.
• Risk Assessment – Identify potential risk and control issues and then participate in risk assessment activities and discussions. Perform detailed risk assessments and root cause analyses on control gaps and operational losses. Compile, synthesize and summarize results of risk assessments. Map business control processes; identify potential failure modes and control gaps. Liaise with regulators, internal and external counsel and CIBC Client Complaints & Appeals Office regarding escalated complaints and legal actions.
  
  Respond to all regulatory queries in an accurate and timely manner. Develop and maintain strong relationships with the various regulatory organizations. Identify areas of exposure requiring action and work with management to implement recommendations.
• Project Management – Participate in business, governance and regulatory projects to identify risk and control issues. Consult on new initiatives from a risk and controls perspective. Develop high level requirements for control processes and gaps within projects and new initiatives. Analyze and/or develop changes to control processes or procedures. Support all activities for the execution of the Control Framework requirements. Support development of remediation action plans.

• You can demonstrate experience. In investment regulatory supervision, investment compliance, and/or investment advisory roles within the Financial Services or Banking sector. Bilingual English & French is considered an asset.
• You’re a certified professional. You have current accreditation and good standing in the Canadian Securities Course (CSC) and either the Branch Manager’s Course (BMC), Investment Dealer Supervisors Course (IDSC), and/or Branch Compliance Officer (BCO) Course.
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Your influence makes a…