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Location & Hours

Scarborough, Ontario, Canada

Hours:

37.5 per week

Base: $69,700 - $98,400 CAD (depending on experience and qualifications)

At TD Canada Trust, we aim to build lasting relationships with customers by providing a wide range of customer‑service transactions and advising on products and solutions. As an Assistant Branch Manager, you will lead and coach employees to achieve operational excellence and support the branch’s growth.

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank.
• Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem‑resolution guidelines.
• Resolve operational and high‑risk issues by determining the most appropriate course of action while ensuring adherence to regulatory requirements and policies.
• Mentor a team on advice‑giving strategies and delivering effective customer experiences.
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers.
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling.
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject‑matter expertise with the team while coordinating team activities effectively.
• Work closely with TD partners to help customers meet their financial needs in the best‑suited manner.
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct and ensuring performance‑management activities are undertaken.
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues, and inspiring good working relationships across TD.

• Undergraduate degree and/or over 4 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business.
• Proficiency in productivity tools and software tools, including MS Office and internet applications.
• Strong communication skills to liaise with customers, employees, and cross‑functional teams.
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information.
• A dynamic leader with demonstrated experience working in a fast‑paced environment through strong communication, planning, and time‑management skills.
• Good communicator with a go‑getter attitude.