Senior Payments Officer

Purpose

Senior Payments Officer is located in Money Transfer Operations, Toronto, Canada responsible for ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies and procedures.

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Senior Payments OƯicer is responsible for the prompt and eƨicient execution of payment instructions according to procedures governing these transfers as well asany other functions related to payments and wireroom. The floater is able toassume any operational function.
• Senior Payments OƯicer is responsible for ensuring that all accounting entries generated via the BESS Operating System are processed without delay, thus providing an eƨicient service to our customers and minimizing the risk of loss due to delays. In addition, they are required to proactively take part in projects / process improvements.
• The Senior Payments OƯicer must be able to replace any operator or SME at any time. Ensure work is completed in the most eƨicient manner and manage daily workflows including contributions to other queues.
• Working with the team, clarify inconsistencies and establish "best practices" standards to improve customer service. Assist in clarifying procedures and documenting training / procedural guides.
• Required to participate in internal testing, pilot programs, quality assurance reviews, as well as industry related test activities as assigned. This includes providing timely feedback, completing required documentation and adhering to established protocols and confidential standards. Participation in such testing activities is considered a core responsibility of the role and may be required periodically to support continuous improvement, regulatory compliance and organizational objectives.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and fosters an inclusive work environment.

• Working knowledge of the bank's operating and administrative processes to resolve day to day problems with minimal delay/cost
• Payment knowledge particularly with regards to the rules and regulations governing international and domestic wire payments
• Clear and concise communication skills

• Work in a standard office-based environment; non-standard hours are a common occurrence. Frequently subject to overtime including evenings and weekends, sometimes scheduled and / sometimes without notice
• Operators work with minimal direction, utilizing queue management to work asefficiently and effectivley as possible.
• Our Bank is committed to the delivery of customer service excellence. Ensuring our employees' hours of work are appropriate to meet the needs of the Department and our Internal Partners will facilitate us in meeting our customer service goals. Current hours of operations are 12:00am-8:00pm and include multiple shifts to ensure appropriate coverage. For planning purposes, prior to any shift changes, the officer will be provided with advance notice confirming hours of work to allow sufficient time to make any necessary arrangements.
  
  Occasional assistance may be required to support other shifts in order to ensure proper coverage.

Location(s):
Canada :
Ontario :
Scarborough

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