Senior Collection Vendor Manager

Position: Senior Collection Vendor Manager at Fig
Elevate recovery operations with Fig as a Senior Collection Vendor Management Specialist. Oversee vendor performance, compliance, and borrower resolutions in a hybrid work environment.

This role is a senior-level position requiring deep expertise in Canadian debt recovery and vendor management. You will manage escalated accounts, drive performance improvements, and collaborate across departments to enhance operational efficiency. Key skills include payment negotiations, conflict resolution, and strong analytical abilities to improve the collections lifecycle.

Key Responsibilities:

• Oversee external collections vendors for compliance and performance

• Conduct quality assurance reviews for vendor outcomes

• Drive operational excellence through process improvement initiatives

• Handle escalations and disputes throughout the collections process

• Ensure compliance with debt collection laws and internal policies

Requirements:

• 2+ years in collections or debt recovery

• Experience with third-party vendor management

• Strong understanding of Canadian collections practices

• Bilingual French/English preferred

• Proven negotiation and communication skills

Manage operational excellence, compliance, and customer experience through strong vendor oversight and effective problem-solving.
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