Senior Manager of Retention Strategy

Position: Senior Manager of Retention Strategy at Scotiabank
Elevate your career in finance as a Senior Manager for Retention Strategy & Performance at Scotiabank, focused on mortgage portfolio efficiency in Toronto. Drive impactful retention strategies and enhance customer loyalty through data-driven insights.

In this pivotal role, you will oversee mortgage retention performance with an emphasis on profitability and margin improvement. You will analyze customer renewal behaviors, develop strategies to enhance retention, and collaborate with cross-functional teams to implement these initiatives effectively. This position requires a robust analytical skill set and a proactive approach to identify retention opportunities.

Key Responsibilities:

• Manage mortgage retention performance metrics and analytics

• Analyze renewal behavior and quantify portfolio impacts

• Develop actionable insights for retention strategies

• Collaborate with leadership on retention trends

• Monitor key indicators to drive portfolio performance

Requirements:

• 5+ years in financial services or related field

• Strong background in mortgage lending preferred

• Excellent communication and analytical skills

• Ability to synthesize complex data into clarity

• Proven experience in portfolio management strategies

Lead the way in retention strategy development, leveraging your analytical expertise and communication skills at Scotiabank in Toronto.
#J-18808-Ljbffr