Senior Resolutions in Fintech

Position: Senior Resolutions Role in Fintech
Advance your career with Fig as a Senior Resolutions Specialist, where you will optimize recovery operations and enhance borrower resolution strategies in a fast-paced fintech environment.

In this senior-level role, you will manage critical escalated accounts, collaborate with various functions, and support vendor performance to ensure compliance. Your deep understanding of debt recovery and strong negotiation skills will help in driving operational improvements across collections.

Key Responsibilities:

• Handle escalated borrower cases with empathy and professionalism

• Manage third-party collections vendor relationships

• Resolve disputes and facilitate payment negotiations

• Conduct reviews to enhance operational consistency

• Drive operational excellence through process improvement initiatives

Requirements:

• Minimum of 2 years in collections or debt recovery roles

• Experience with managing complex customer cases

• Knowledge of collections systems and Canadian regulations

• Strong analytical skills and attention to detail

• Bilingual French/English preferred

Utilize your skills to refine Fig’s collections operations and support outstanding customer resolutions.
#J-18808-Ljbffr