Finance Manager, Marketplace

We are looking for a highly motivated and analytical SFA/Manager to take full ownership of our global e-commerce Marketplace P&L, one of Achievers' most important revenue streams. This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action.

You won't just report the numbers - you'll explain what happened, forecast what comes next, and actively shape the strategy and direction to help support growth. From building predictive models and share-of-wallet analyses to partnering with Customer Success on NRR strategy and existing customer ARR forecasting, this is a role for someone who wants to make a measurable impact across the business.

If you bring experience from e-commerce, retail, or a rewards/marketplace environment, that's a significant advantage, you'll hit the ground running with an intuitive understanding of redemption and e-commerce dynamics, catalogue economics, and customer purchasing behavior that are central to this role.

• Own the end-to-end Marketplace P&L (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution.
• Build and maintain complex and dynamic forecasting models that track Marketplace potential vs. performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements.
• Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion.
• Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking.
• Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers.
• Deliver Marketplace forecasting materials to support FP&A and Board deliverables.
• Drive deep expense and cost driver analysis, identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance.
• Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders.
• Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis.

• Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance.
• Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behavior.
• Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies.
• Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention.
• Provide financial insight into customer cohort behavior using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision-making.

• Conduct advanced analysis using statistical methods and predictive modeling to derive actionable insights on redemption volume, margin, and customer behavior.
• Build models depicting potential business outcomes driven by changes in product and/or member behavior, framing recommendations to achieve desired outcomes.
• Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions.
• Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behavior patterns.
• Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations.
• Support RFP positioning, feature…