Client Support Analyst Treasury

Position: Client Support Analyst at Ripple Treasury
Empower client relationships as a Client Support Analyst at Ripple Treasury. This role emphasizes troubleshooting and system insights in a fast-paced SaaS environment, ensuring impactful client support.

At Ripple Treasury, you will be the critical point of contact for clients, managing requests diligently to meet SLAs and build trust. This position requires strong problem-solving skills, the ability to communicate effectively, and a deep understanding of complex technical issues. You will collaborate across teams while working with innovative treasury management solutions.

Key Responsibilities:

• Troubleshoot and resolve client issues end-to-end

• Communicate clearly with clients and internal teams

• Manage incoming requests to meet service levels

• Analyze payment formats and connectivity challenges

• Provide coverage during non-standard hours as needed

Requirements:

• Experience in B2B technical support or SaaS environments

• Strong troubleshooting skills and SQL knowledge

• Familiarity with banking, treasury, or accounting concepts

• Proven ability to manage multiple priorities

• Curiosity and proactive problem-solving mindset

Drive client success at Ripple Treasury through agile support and innovative solutions.
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