Senior Fraud Investigator

Job Description

North American Centre, 5700 Yonge St, North York, ON M2N 5M9, Canada

Posted Thursday, April 23, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group ("QFG"); to help Canadians become much more financially successful and secure.

The Senior Fraud Investigator will be required to assist in a variety of investigations such as trading fraud, crypto fraud, wire fraud, pre-authorised debits fraud, digital bank fraud, etc. The Senior Fraud Investigator will proactively combat fraud by applying advanced investigation techniques to enhance fraud mitigation capabilities for all products and services across the organization.

Reporting to the Manager, Fraud - this role is responsible for conducting an investigative analysis on all types of fraud to identify, assess, determine and report on activity that indicates an exposure to financial crimes to mitigate financial and/or reputational risk to QFG and our customers. The Senior Fraud Investigator will also outline key fraud risks, gaps and provide recommendations, and drive program enhancements.

The successful candidate will work closely with internal and external partners when conducting investigations.

In this role, responsibilities include but are not limited to:

• Developing solutions and making recommendations based on investigations and understanding of business strategy and stakeholder needs.
• Conducting independent analysis and assessment to resolve current investigations and reduce future fraud incidents.
• Building effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate on investigations).
• Integrating information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Analyzing and assessing incidents and cases that may be complex and require knowledge on several different product lines.
• Conducting in-depth reviews and thorough link-analysis.
• Analyzing data and information to provide insights and recommendations.
• Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining required actions.
• Documenting actions and information found throughout the investigation to develop and maintain account/case files.
• Developing and maintaining an understanding of the financial crime management processes, frameworks and techniques.
• Providing input and developing recommendations for process and customer service improvements.l
• Preparing reports, notifications and activity/case filings for senior leadership or as required.
• Staying abreast…