Risk and Control Specialist – Bank Operations

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting‑edge technology.

Join us, and be part of a team where banking drives extraordinary outcomes.

As the Risk & Controls Specialist, you will be joining a dedicated group pf Bank Operations professional where customer needs are top of mind. The Bank Operations Risk & Control Specialist support the design, execution, and ongoing monitoring of the Bank’s operational risk and control framework. The role partners closely with Operations, Fraud, Compliance, Risk and Technology teams to ensure risks are identified, controls are effective, and regulatory obligations are met.

• Support the execution of the Bank Operations’ Risk & Control Programs, including:
  Process Criticality & Inherent Risk Assessments (PCIRA), Risk & Control Self-Assessment (RCSA), and control testing.

• Assist in ensuring controls align with internal policies and external regulatory expectations to assess Bank Operational risks and controls and identify potential gaps or improvement opportunities.

• Support issue management and remediation and assist in reviewing and validating control remediation to ensure issues are effectively addressed.

• Support and execute regulatory reporting and compliance activities, including AML, FATCA/CRS, and other regulatory requirements.

• Support internal and external audits, SOX testing, and regulatory examinations, including responding to inquiries, coordinating evidence, and supporting walkthroughs.

• Support review of control reports and access management tasks.

• Build strong relationships across Bank Operations and partner teams to enable effective risk management and governance practices.

• 3-5 years of experience in Risk or Audit, Operations, or Business Support within a financial services environment

• Strong understanding of operational risk, internal controls, and regulatory expectations (e.g., AML, SOX, access controls)

• Strong analytical, problem-solving, and investigative skills with attention to detail

• Strong written and oral communication skills, ability to effectively communicate ideas and recommendations

• Ability to work independently, manage multiple priorities, and navigate ambiguity

• Prior experience to control testing supporting audit engagements, regulatory reviews, or compliance reporting is strongly preferred.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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