Senior Compliance Officer,Complaints & Investigations - Wealth Distribution Compliance Job Toronto area,Ontario Canada,Finance & Banking

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Support the Wealth Management Complaints and Investigations program, covering the various Canadian Wealth Management entities in the Scotiabank Group, in handling client complaints, escalated complaints to regulators and external complaints bodies, regulatory reporting and response obligations.

Responsibilities:

Assess, analyze and investigate client complaints as assigned, including:
Determine the nature of the complaint, and assess whether the complaint should be reported to the relevant SRO;
Perform a detailed analysis including a review of advisor submissions, account documentation, file notes and communicate with clients, advisors and other internal departments for further details as required;
Conduct suitability assessments;
Perform profit/loss calculations and construct model portfolios; and Prepare substantive responses to clients based on the analysis and merits of the complaint for the Senior Manager, Compliance, Complaints & Investigations to review.

Handle Provincial/National/SRO regulatory inquiries effectively in a timely manner.

Prepare materials in response to regulatory inquiries, examinations and investigations and assist legal counsel as required in preparing cases for arbitration, SRO disciplinary proceedings or civil litigation.

Collaborate with other service providers/support units, such as, Scotiabank Operations groups, Escalated Customer Concerns Office, Contact Centres.

Assist with managing the various email inboxes maintained by the Complaints and Investigations team.

Assist with the maintenance of various complaints logs for complaints and investigations as assigned.

Evaluate and make recommendations for the development/enhancement/clarification of policies, practices, procedures, and/or systems changes necessary to support ongoing compliance, including recommending policy and procedure changes based on complaint experience and regulatory events to correct incidents of non-compliance (and prevent their reoccurrence) and weaknesses in policies, practices, procedures, systems and/or training.

Other duties and projects as may be assigned.

Education/Experience

College Diploma or University Degree

Minimum 5 years of related experience at a large financial institution or established securities or another financial services activity regulatory agency

Relevant securities courses, e.g. Canadian Securities Course and Conduct and Practices Handbook Course offered by the Canadian Securities Institute

Experience working in or with Wealth Management considered an asset

General understanding of Canadian regulatory and industry trends related the skills to translate requirements into efficient and effective, policies, procedures, controls, systems and training

An enquiring mind, excellent judgment, strategic thinking skills and attention to detail

Excellent written and verbal communication skills and a proven ability to develop and implement solutions to complex issues

Ability to learn and adapt to rapidly changing regulatory and business environments

Able to work independently and with other staff across functional lines within the Bank

Bilingual (English and French) would be an asset

Senior Compliance Officer, Complaints & Investigations - Wealth Distribution Compliance