Manager and Team Lead, Third Party Residential Underwriting - BMBE

Overview

We are hiring a Manager and Team Lead, Third Party Residential Underwriting - BMBE! Reporting To:
Assistant Vice President, Third Party Residential Underwriting. Full-Time/Part-Time:
Full-time. Posting Date:
June 1, 2026. Closing Date:
June 12, 2026. Hours of Work: 8:30 a.m. – 5:00 p.m. Salary Range: $76,923 - $123,077. Grade: 16.7. Office

Location:

Toronto, ON. Great location! Steps away from the main public transit station.

What we offer:

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities. Eligibility for advantages is dependent on the terms of employment.

The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.

Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders in meeting the goals of the Third Party Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines.

The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.

• Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
• Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
• Generates new business opportunities through existing referral sources to help achieve company sales targets
• Makes lending decisions within established limits while ensuring adherence to policies and guidelines
• Completes management reporting as required
• Stays current with latest industry knowledge, competition, and market trends
• Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
• Manages the performance of team members through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and on boards new employees as required
• Provides coaching, training, support and development to team members
• Leads team meetings
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

• People management skills - coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Strong aptitude for service excellence
• Ability to manage and resolve conflict
• Strong communication skills – both written and verbal
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem solving and decision-making skills
• Fully competent in working with basic PC software and working knowledge of the suite of Microsoft Office products
• Ability to manage pressure in an environment of high volume processing with tight turnaround times

• Post-secondary education and/or equivalent work experience preferred
• 3-5 years previous mortgage underwriting experience required
• 2 or more years people management experience
• Completion of Mortgage Agent Course and/or FSCO License an asset
• Demonstrated ability to:
  • Analyze information and make confident decisions
  • Build client/customer relationships
  • Create a team environment
  • Give constructive feedback
  • Lead and motivate others
  • Set and communicate goals

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call…