Trade Assistant

Hybrid, 2 days, flexibility with what days Job Description

Structured Desk Support Associate works closely with the Global Structured Products trading desks providing desk support services for all pre and post execution events.

The Associate also works on ensuring that downstream feeds for various products (Structured Notes, Equities, OTC Equity and Interest Rate Derivatives, Bonds and Loans) are set up and acts as a liaison between the trading desk and other stakeholders.

Accountable for the execution of assigned Global Trade Support activities for various products and processes that require specialized handling and skills applying in-depth product knowledge.

Support the introduction of new products, technology or processes.

Develop and maintain excellent working relationships with Capital Markets Trading Products desk, Product Operations personnel and other stakeholder groups.

Ensure adherence to related regulatory and Bank policies and procedures (P&Ps).

Analyze and advise on the implications of new product introductions and change initiatives.

To provide comprehensive trade support and ensure seamless downstream processes across Structured Products, Equities, OTC Equity and Interest Rate Derivatives, Bonds, and Loans.

• Ensure that all new trade bookings and trade amendments are accurately reflected on various trading platforms and updated to properly reflect life cycle events (expiry, reset, dividend, corporate actions).
• Take on a leadership role and liaise with the trading desk and bank stakeholders (Accounting, P&L, Market Risk, VPC, Audit, etc.) to ensure that new product setups and downstream flows are accurately set up.
• Act as a first line of defence to ensure that appropriate controls are in place to reduce operational risk, and corroborate adherence to Approved Product List.
• Work closely with IT / PD to automate transaction workflow and create robust trade booking and trade activity monitoring tools.
• Participate in system migration and enhancement projects – conduct UAT testing and assess impact of trade bookings on market risk and P&L impact on trading books.
• Proactively investigate and resolve position, trade, and payment discrepancies.
• Be responsible for completion of EOD process including completeness and reconciliation checks.
• Ensure all procedure documents are in place and up to date.
• Identify potential risk situations within the scope of Global Trade Support activities and escalating to management as required.
• Maintain adherence to directives, internal processes and internal approvals to mitigate risk to the bank.
• Understand regulatory and compliance requirements as prescribed for the business unit to ensure adherence as required.
• Adhere to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for potential conflicts of interest, safeguarding of customer information, trading in securities, anti‑money laundering, privacy and disclosure of outside business activities.
• Ensure strict confidentiality for both customer and bank information to protect customers and the bank and to ensure compliance with Bank P&Ps.
• Contribute to testing and updating contingency planning to support the business and maintain continuity of critical processes throughout a contingency event.
• Contribute to ensuring all procedures/standards of team(s) are documented and regularly reviewed and updated as needed in accordance with market best practice guidelines and industry regulations.

• Identify opportunities to improve the operational effectiveness of assigned day‑to‑day Global Trade Support activities.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Develop excellent working relationships with Capital Markets Trading Products desks, Product Operations and other stakeholder groups to ensure a global view across the business.
• Align individual performance goals to the team.
• Demonstrate behaviours…