Manager, Finance & Strategy, Product Finance - Customer Support

About the Team

The Finance & Strategy team accelerates the growth of our business by implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability, and defensibility of our business model. We're looking for people who can model the future, and collaborate to help carry projects from conception through execution.

We expect this role to be hybrid at our office in Toronto with some time in-office and some time remote. This role reports to a Senior Manager in our Finance & Strategy organization based in NYC.

This role provides an impactful opportunity to drive finance business partnership and strategy at a hyper-growth company. We are looking for a Finance Manager who will help enable our Customer Support operations with efficient & cost-effective strategies to deliver a world-class customer experience on our platform. You will partner with teams across the business including Strategy & Operations, Analytics, Accounting, Product GMs, and Finance, covering our global customer support network spanning thousands of customer support agents and leveraging AI-enabled technology solutions.

You will develop and own financial models and be a proactive presence to our business partners to evaluate opportunities to further improve the quality and cost of customer support on our platform.

We are looking for a Manager who will help to build our team's strategy and ensure we are making efficient, data-driven decisions. You will become an expert in Door Dash business practices and develop a thorough understanding of how all the parts of the business fit together. A successful manager will be able to make recommendations that cater to our customers, merchants, and dashers to align with our overall financial and business goals.

• Help us deliver a world-class customer experience and improve platform retention
• Analyze operational and financial data to identify cost drivers, efficiency opportunities, and emerging risks within the global support network
• Build and own financial models to inform strategic decisions, resource allocation, and investment prioritization for customer support operations
• Work with cross-functional partners to develop new processes and policies

• 6+ years of strategic finance, corporate finance, investment banking, or consulting experience in a high-growth technology sector
• Ability to influence cross functional partners at all levels
• Experience influencing financials for various teams and initiatives
• Advanced Excel and financial modeling skills. Able to build robust financial models used by F&S teams throughout the company
• Basic SQL proficiency (or strong willingness to learn)

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, Door Dash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

$138,500 — $173,000 CAD

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.