Personal Banking Associate

Work Location: Scarborough, Ontario, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD

TD offers competitive remuneration and growth opportunities; base pay may vary based on experience and location.

As part of TD Canada Trust, we aim to build lasting relationships with our customers, providing a broad range of service transactions and advising on products and solutions. In the branch, we understand customer needs, promote products, and ensure a positive customer experience.

We are seeking a Personal Banking Associate to guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

• Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence around emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic environment with strong administrative, organizational, planning, and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

TD provides a comprehensive rewards package that includes base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.