Vendor Relationship Analyst at Questrade

Drive collections excellence as a Vendor Relationship Analyst with Questrade Financial Group (QFG). This hybrid role emphasizes vendor management, operational support, and compliance within the collections team.

As the Vendor Relationship Analyst, you will support daily collection operations within the Quest Enterprise organization. Collaborating with external agencies, you’ll ensure adherence to strict collections standards established by the team. You'll be instrumental in creating training procedures, managing escalations, and conducting performance analyses.

Key Responsibilities:

• Support daily collection operations across the organization

• Ensure external agencies meet compliance standards

• Lead training activities and create SOPs for vendors

• Manage escalations related to client disputes

• Conduct performance analysis of agency operations

Requirements:

• 3+ years in collections or customer service

• Experience in finance and knowledge of lending products

• Strong relationship-building and communication skills

• Solid analytical and planning abilities

• Proficiency in Office Suite Applications

Enhance your career in collections with Questrade's innovative team, delivering exceptional customer experiences.
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