Team Lead Cards Onboarding at Fairstone

Position: Team Lead for Cards Onboarding at Fairstone
Elevate your career as Team Lead in Cards Onboarding at Fairstone Bank! Utilize your expertise in credit card operations to guide and enhance team performance in a hybrid work environment.

At Fairstone Bank, the Team Lead for Cards Onboarding functions as a Subject Matter Expert, overseeing Home Trust’s Visa products. You will coach New Account Specialists while ensuring operational efficiency and compliance across the application lifecycle. With your leadership, foster a culture of continuous improvement in the onboarding process.

Key Responsibilities:

• Coach and support New Account Specialists regularly

• Review applications for accuracy and compliance

• Manage workflows to meet service level targets

• Conduct quality assurance reviews of applications

• Identify process improvement opportunities and collaborate on solutions

Requirements:

• University Degree required

• 2-4+ years in credit card operations

• Strong knowledge of onboarding processes

• Excellent communication and coaching skills

• Ability to work in a high-volume environment

Lead onboarding excellence and operational efficiency for Home Trust's Visa products at Fairstone Bank.
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