Intake Officer, Wealth Cares

Job Overview

Work Location:

Toronto, Ontario, Canada

Hours:

37.5 per week.

Line of Business:
Sales & Customer Distribution Support.

Pay: $69,700 - $98,400 CAD.

• Manage workflow and assign cases to Wealth Cares and other Wealth lines.
• Act as central point of contact for front‑line Wealth Advised employees and business partners on Level2 complaint matters.
• Ensure regulatory filings are completed and followed up within the team.
• Play an integral role in complaint reporting processes.
• Review submissions to determine regulatory status, decide on routing to Wealth Cares or service, and advise contacts.
• Document all Wealth Cares complaints onto a database, protecting data integrity.
• Liaise with TD Wealth and other TD business partners to verify facts and guidance.
• Identify systemic issues and trends, develop potential solutions through detailed reporting.
• Triage files, manage follow‑up to meet regulatory deadlines, and take ownership of immediate solutions.
• Assist with special projects as required.

• Results‑oriented with superior written and verbal communication skills.
• Strong judgment and business acumen.
• Thorough knowledge of Wealth Management and TDCT processes.
• Excellent attention to detail, analytical, organizational and problem‑solving skills.
• Proficient in MS Office (Word, Excel, Access, PowerPoint).
• Ability to work independently, prioritize multiple tasks and meet deadlines.
• Experience interacting with individuals at all organizational levels.
• Ability to adapt to an evolving environment and embrace additional responsibilities.
• Bilingual in French and English is an asset.

• Canadian Securities Course (CSC) and/or Investments Funds in Canada (IFIC).
• Certified Financial Planner (CFP) and/or Professional Financial Planning (PFP).
• Wealth Management Essentials Course (WME).
• Other industry courses are an asset.