Senior Collection Support Specialist

Questrade Financial Group (QFG), through its companies – Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti – provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting‑edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human‑centric collaboration with AI‑driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Work‑life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We are seeking a Senior Collection Support Specialist to join the Risk team. You will be reporting to the Manager, Special Collections and be part of the team that oversees Insolvency Management (Bankruptcies, Consumer Proposals, etc.), Estates, Early Out Collections, Debt Sales and other Special Collection activities and play an important role in maximizing Flexiti’s recoveries! This position requires high attention to detail, strong organizational skills, and enjoys processes and routine activities.

• Support the Manager, Special Collections on a day‑to‑day basis.
• Manage the day‑to‑day relationship with Flexiti’s third‑party vendors, such as First Canadian Title (FCT) and PRA Group Canada (PRA), to monitor and process weekly/monthly remits and recoveries.
• Oversee the Estates Program by working with executors and next of kin to facilitate the recovery of estate accounts in a sensitive manner. Leverage Fresh Desk to ensure final account documentation is received and accounts are coded accurately.
• Maintain financial oversight of ongoing debt sale obligations, such as processing buy‑backs, direct payments, charge‑off reviews, and manual recalls.
• Accurately classify and note accounts for ease of tracking and reporting for specific campaigns and CAP‑processed accounts.
• Collaborate with the team to keep SOPs, compliance reporting, and policies up to date.
• Perform other duties as assigned.

• Have a proven background dealing with attention to detail and multi‑tasking
• Possess organizational skills to organize workload
• Have good oral and written communication skills to communicate effectively with staff, inspectors, creditors, and OSB
• Demonstrate analytical skills to analyze account activities
• Exhibit interpersonal skills to deal with team members and staff
• Have excellent computer skills and proficiency with Microsoft Office (Outlook, Excel, Word)
• Are familiar with insolvency processes and requirements (as an asset)
• Have experience working with insolvency software (as an asset)

• Base salary range: $55,000 – $65,000
• The final compensation package will be commensurate with the successful candidate’s experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full‑Time Permanent roles.