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Bilingual Mortgage Renewal Specialist
Job Description & How to Apply Below
Elevate customer satisfaction as a Bilingual Mortgage Renewal Specialist specializing in retention strategies. Utilize your skills in relationship building and tailored mortgage solutions. We are currently seeking a results-driven skilled with experience in mortgage renewals and a focus on client loyalty.
In this role, you will engage with clients to assess their needs, recommend appropriate renewal options, and clearly communicate terms and timelines. Your efforts will directly contribute to achieving retention and customer experience targets.
Key Responsibilities- Manage client interactions for mortgage renewals
- Assess needs and recommend suitable renewal solutions
- Retain clients by offering competitive rates
- Explain mortgage terms and renewal timelines clearly
- Meet or exceed retention and conversion targets
- 2–3+ years in financial services or customer service
- 1–2+ years using CRM systems like Salesforce
- Post‑secondary education in Business or Finance
- Fully bilingual in English and French
- Proven ability to handle high‑volume workloads
Bring your expertise in mortgage retention and bilingual communication to enhance client loyalty.
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