Lead Servicing Specialist at BMO

Drive corporate loan servicing excellence with BMO as a Senior Servicing Lead. This role focuses on customer engagement and efficient loan management in a hybrid work environment.

As a Senior Servicing Lead in BMO's Corporate and Commercial Lending Operations, you will oversee syndicated loans, ensuring compliance and timely servicing for major clients. This position requires a solid understanding of lending processes while addressing complex customer inquiries and enhancing solutions. You’ll need strong analytical skills to lead change management initiatives and impact stakeholder collaboration.

Key Responsibilities:

• Monitor corporate loan servicing and compliance

• Provide guidance on resolving escalated customer requests

• Develop and implement change management plans

• Design and deliver tailored training programs

• Manage vendor relationships and communication efforts

Requirements:

• 4-6 years of relevant financial services experience

• In-depth knowledge of lending products and operations

• Familiarity with Loan IQ and ACBS preferred

• Strong analytical and problem-solving skills

• Excellent verbal and written communication abilities

Support BMO's mission while delivering exceptional loan servicing and client satisfaction.
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