Client Onboarding Specialist, Canadian Commercial Banking

Overview

Join a purpose driven winning team committed to results, in an inclusive and high‑performing culture. The Client Onboarding Specialist is responsible for end‑to‑end execution of Onboarding, KYC Refresh, Non‑AML Terminations, and other applicable Know Your Client activities for new and existing Canadian Commercial Banking clients.

• Process onboarding, KYC refresh, non‑AML termination and other KYC activities for CCB.
• Complete BBCP/CPI documentation thoroughly, promptly and accurately; conduct due diligence, collect KYC information from clients and reliable sources, and certify that documentation is true and accurate.
• Ensure the client’s risk profile is within the bank’s risk appetite.
• Perform fulfillment duties such as banking document processing, client signature collection, account opening and e‑Consent set up.
• Perform non‑AML termination requests and administrative tasks for AML off‑boarding.
• Act as a subject‑matter expert for AML/KYC and onboarding requirements, explaining requirements, requesting additional information and providing status updates directly to the client.
• Accurately identify higher‑risk industries/individuals (e.g. PEPs, sanctions) and escalates through proper channels.
• When required, review name‑screening alerts in Fircosoft for commercial business units under ACRM Lite process, performing cross‑checks and dispositioning alerts promptly and accurately.
• Review the Roynat portfolio to ensure borrowers files comply with KYC/AML requirements.
• Perform other KYC activities (e.g. AML/KYC remediations, report filing) and collaborate with bankers, internal partners and clients to gather required information.
• Maintain operational and service excellence by managing seamless onboarding of commercial clients, including source of expertise to inform clients of the AML/KYC & onboarding process and keeping them updated on status.
• Generate simultaneous documents, obtain client signatures, confirm all products are opened and operational as expected and confirm documentation uploaded to centralized filing.
• Ensure adherence to compliance: KYC procedures and policies followed in completion of BBCP/CPI, escalates complex or non‑standard structures to manager, keeps KYC/AML knowledge current with policy changes, and maintains thorough knowledge of KYC and CPI documentation requirements.
• Demonstrate professionalism and commitment to adhering to established SLAs; develop communication plans for partners and advise manager as needed.
• Understand the bank’s products and services, maintain knowledge of banking policies to respond to client requests.
• Participate in team huddles to resolve issues, raise concerns that may impact timely case completion and remediation, and properly escalating issues to supervisor.
• Participate in training, coaching and preparation and ensure all client experience is consistent with Scotiabank service standards.
• Ensure strict adherence to bank security and control procedures for customer information, data, access to systems and documents by following regulatory activities and guidelines including privacy, AML/ATF, and KYC policies; following departmental guidelines for storage, access and delivery of documents; ensuring authentication of clients prior to release of information.
• Understand bank’s risk appetite and risk culture and consider in day‑to‑day decisions.
• Actively pursue effective operations and ensure compliance with operational risk, regulatory compliance risk, AML/ATF global handbook and business conduct guidelines, and champion a high‑performance environment and inclusive work environment.

• Working knowledge of the bank’s products and services.
• Excellent organization skills and high levels of accuracy and thoroughness in reviewing documents.
• Ability to effectively and concisely communicate issues and concerns.
• Experience in customer service, back‑office production, branch environment or Business Banking Operations (BBO) is an asset.
• Works well in a team atmosphere but can work independently when warranted.
• Highly confident in raising issues and concerns within a team even when more junior.

Work in a standard office‑based environment; non‑standard hours are a common occurrence. Limited travel.