Banking Centre Leader II

Overview

As a member of the Personal and Business Banking Team, you’ll lead a team of high‑performing financial services professionals working toward a shared goal of delivering an exceptional client experience.

• Hire, develop, and coach a high‑performing team.
• Lead clients and team members to success, driving revenue growth and accountability.
• Support new and existing clients as they secure futures, own homes, and set up businesses.
• Work flexibly across multiple banking centres and on‑site full‑time.

• Lead by example, deepen client relationships, and meet financial needs with a high standard of service.
• Advocate CIBC within the community, develop relationships, and resolve client complaints promptly.
• Create a culture of teamwork, monitor performance, and implement action plans to close gaps.
• Maximize market opportunities, increase overall performance, and manage risk to safeguard the bank, clients, and shareholders.
• Lead and coach a team of leaders, advisors, and representatives, providing development opportunities and recruiting aligned to CIBC values.

• Experience providing coaching and hands‑on support to achieve team goals.
• Strong client focus, goal orientation, and ability to go the extra mile.
• Passionate about people, building relationships, and operating with authenticity and respect.
• Certified professional with current accreditation (e.g., Mutual Funds License from Canadian Securities Course or Investment Funds in Canada).
• Asset experience:
  Branch Compliance Officer’s Course, Branch Managers Examination Course, Conducts & Practices Handbook, Wealth Management Essentials, or Certified Financial Planner.

Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and Moment Makers points‑based recognition program. Inclusive culture and purpose day paid leave.

Toronto – Yonge and Brookdale

Regular, 37.5 hours per week. Full‑time on‑site. Flexibility for evenings, weekends, and travel within a reasonable radius.

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We welcome applicants of all abilities and provide accessible experiences. If accommodation is required, contact mailb