Associate, Special Loans and Restructuring

The Work

As part of a growing and dynamic Commercial team, the Associate, Special Loans and Restructuring will assist the Special Loans team with the management and oversight of the Commercial portfolio of delinquent and problem accounts, which are comprised of all Commercial lending products.

The Associate, Special Loans and Restructuring will also provide direct support to the Associate Director, Special Loans on the day‑to‑day portfolio management and reporting requirements of the team. They may perform a variety of functions associated with default management such as preparing / reviewing reports, attending / assisting at meetings, portfolio management / monitoring, projects and initiatives and other administrative duties, which may include assisting with ad hoc requests by Senior Management among other things.

The Associate, Special Loans and Restructuring is also responsible for maintaining and actioning the loan collections process and other related breaches by borrowers on assigned loans. Duties include contacting direct clients, internal teams and/or Partners regarding arrears, maturing mortgages, past due taxes and other non‑compliance matters.

The incumbent will assist Senior / Account Managers with the day‑to‑day management of their respective portfolios. Additional credit‑related and administrative duties are required to support execution of planned strategies or related portfolio management requirements, ad hoc requests / reporting and pipeline management, as well as networking with external business partners, along with various staff, within the Commercial department and other internal departments.

The incumbent will be working closely with all departments within the Bank (given nature of Special Loans transactions) including Commercial underwriting, originations, funders / administrators, Mortgage Services, Accounting / Finance, legal and other internal departments.

• Daily support of the Special Loans Management team by reviewing loan data and preparing reporting requirements (40%).
• Prepare and support review of critical reports for Senior Management, including monthly provision, delinquency and arrears reports, quarterly problem loan reports, bi‑weekly Watchcall reports/minutes, and any ad hoc reports as required.
• On a daily basis, support the Commercial delinquency processes, including due diligence and recommending arrangements to potentially cure delinquency, and execute plan once approved. All actions are required to be updated in the applicable system(s) (25%).
• On a daily basis, support Account Managers and/or Senior Account Managers with the execution and management of the problem loan portfolio, including collection of documents for credit submission, review of due diligence items, legal action, RAISE system data input, posting transactions, and preliminary/basic financial analysis (25%).
• On a daily basis, support and assist on any departmental projects and deliverables as set by management, such as development of new reports, system and process testing, functional audits, monitoring and maintenance of procedural compliance, pipeline development, or related matters (10%).

• Bachelor’s degree or equivalent work experience required.
• 3+ years’ experience working in commercial banking or commercial mortgage lending.
• Understanding of mortgage enforcement remedies across Canada would be an asset.
• Strong attention to details.
• Strong time management, analytical and problem‑solving skills.
• Established organizational skills and ability to handle multiple competing priorities.
• Self‑starter with the ability to work independently or as a team.
• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner.
• Developed and effective negotiation skills, both oral and written.
• Developed business sense with sound knowledge of secured lending and factors affecting the commercial mortgage market.
• Proficient user of all Microsoft tools.
• Knowledge of servicing procedures.

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and…