Administrator, Accounts Receivable

Fairstone Bank & Home Trust Company offer a variety of residential and commercial mortgage, deposit, and financing solutions across Canada.

The Administrator, Accounts Receivable reports to the Team Lead, Accounts Receivable and is responsible for handling all incoming payments related to the residential and small commercial mortgage portfolio, ensuring deposits are balanced and processed accurately and timely, in compliance with SLAs and company policies.

• Reconcile mortgage payments daily – pre‑authorized payments, manual pre‑authorized payments, cheques, Western Union, wires, online bill payments etc.
• Process all returned payment items for residential and commercial mortgages.
• Escalate any issues with mortgage payments and deposits as appropriate.
• Enter data accurately into applicable channels and platforms.
• Recommend, contribute to and support departmental efficiencies and procedures.
• Operate in accordance with risk‑management and compliance requirements, the Company’s core values, Code of Conduct and all internal policies.
• Deliver the highest standard of business conduct and ethics.
• Understand and incorporate regulatory and compliance requirements into existing business processes.
• Liaise with internal departments and external partners (BMO, Scotiabank, Western Union, etc.) to resolve customer or deposit issues.
• Provide coverage for shared communication channels to ensure SLA achievement.
• Mitigate complaints and out‑of‑pocket expenses by maintaining SLAs and accuracy.
• Support various departments to process payments and deposits within mandated SLAs.

• Post‑secondary degree or diploma required (university degree in Finance, Business or equivalent preferred).
• Additional accreditation or certification is a strong asset.
• One to two years of related administrative experience in financial services, preferably in payment processing.
• Two years in a high‑volume transactional work environment.
• Demonstrated accuracy and efficiency in processing a high volume of transactions.
• Solid understanding of accounting‑related transactions and procedures.
• Solution‑focused, takes initiative and works effectively within guidelines.
• Strong organizational and time‑management skills.
• Analytical, detail‑oriented.
• Demonstrated customer service, interpersonal, relationship‑building and listening skills.
• Proven ability to work independently and collaboratively in a team.
• Effective written and verbal communication.
• Able to multi‑task and thrive in a fast‑paced, deadline‑driven environment.
• Proficiency in MS Office, Outlook, Excel and Word.
• Professional maturity.

• Recognized award‑winning culture – Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025.
• Work‑life balance with a hybrid model and flexible schedules.
• Generous vacation, statutory holidays and compulsory wellness days.
• Competitive base salary with annual incentive bonus tied to performance.
• Comprehensive health and dental coverage through Manulife and virtual healthcare via Dialogue.
• Group retirement savings plan with up to 7% employer match.
• Exclusive perks such as retailer discounts, gym membership and Toronto bike share.
• On‑site fitness facilities at London and Montreal offices.
• Education assistance and Fairstone Academy for training and development.
• Parental leave top‑up programme.
• Paid volunteer day to support community causes.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.