Senior Account Manager, Portfolio Management, Commercial Finance Group; CFG

Overview

Join a Challenger. At EQB, we re remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We ve been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What s kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you re driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can t wait to get to know you!

As part of a growing and dynamic Commercial Portfolio Management team, the Senior Commercial Account Manager is responsible for the day-to-day management of an assigned group of lending partners and associated portfolio of mortgages, from funding through maturity. The Senior Account Manager s portfolio will be comprised of complex construction, renovation, and portfolio mortgages secured by all asset classes and ranging in size from $5.0 million to $50.0 million.

Participation in syndicated transactions of $150.0 million or more can also be expected. The Senior Account Manager will deliver superior customer service by understanding, and responding to, the needs of the client by way of underwriting renewals, assumptions, refinances, loan modifications, etc., in an effort to meet annual retention targets. Work product must adhere to established policies and underwriting standards and meet compliance and control requirements.

The Senior Account Manager must ensure that risk associated with their portfolio is comprehensively controlled and within the Bank s risk appetite and that loans remain in compliance with lending parameters by way of completion of annual reviews. Additional credit-related and administrative duties are also required such as subsequent advances, reporting and pipeline management, as well as networking with external business partners along with various staff within the Commercial department and other internal departments.

The Senior Account Manager will be viewed as a subject matter expert and will be looked upon to provide training and mentorship to junior members of the team, especially as it relates to the nuances associated with construction lending. The Senior Account Manager will also be expected to play an important role in the advancement of high priority projects within the department and organization.

• On a daily basis, the incumbent will strive to provide superior customer service by way of managing complex commercial mortgage facilities. Critical success factors include completion of renewals, refinances, assumptions, annual reviews and ad-hoc requests quickly, efficiently, and accurately, often with limited and/or incomplete information. The incumbent must be able to manage multiple competing priorities in order to achieve aggressive timelines (30%).
• On a daily basis, the incumbent is responsible for ensuring that credit risk associated with their portfolio of mortgages is controlled and within approved guidelines. Credit documentation shall be thoroughly assessed in accordance with established policies and underwriting procedures, with recommendations submitted in compliance with the Bank s delegated authority limits (30%).
• On a daily basis, the incumbent will leverage extensive industry knowledge and expertise in order to provide significant levels of support and guidance to junior members of the team. (20%).
• On a daily basis, the incumbent will communicate with internal contacts (management, originations, funders, coordinators, etc.) to ensure all transactions and ad-hoc requests are meeting prescribed deadlines in a timely and efficient manner (10%).
• On a weekly, monthly, and/or quarterly basis, the incumbent will be responsible for the preparation of specific reports on assigned categories required for the department/Company which will be relied upon by Senior Management (10%).
• On a daily basis, the…