Director, PC Mastercard Portfolio Management & Partnerships
Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location:
500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9When you hire great people, great things can happen.
PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.
Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.
The
Director, Portfolio Management& Partnerships, PCMC
has overall P&L accountability for the credit card portfolio of products. The role will define the strategy & associated roadmap for feature enhancements to grow purchase volume and account receivables, increase customerengagementand ensure compliance and resiliency for key business processesthatimpactor drive customer experience. Reporting to the VP, Payments Products,the role will build andmaintainkey strategic relationships and ensure weoperatewithin our risk tolerance and lead a group of professionals to drivekeybusinessobjectives.
As a leader within the business, the role will play a key part in driving change andestablishingnew ways of cross-functional collaboration to sustain product management discipline across the organization.
Whatyou'lldo:
Own the P&L for the PC Mastercard product line and define the vision, manage thestrategyand set up annual plans to grow purchase volume and revolving balances accordingly
Ongoing management of all aspects of the product portfolio, either with direct accountability or partnering with the responsible business area, including sales, market share analysis, research, portfolio metrics reporting, pricing management,revenue optimization,competitive positioning reviews and create action plans to enhance the product performance.
Work closely with counterparts in Credit Risk, Acquisition,Customer Engagement, Operations, Finance and Treasury to ensure alignment to performance metrics. Establish &monitorkey KPIs for purchase volume and balance growth, customerengagementand overall portfolio performance. Leverage analytics to course correct andestablishnew proactive tactics across the customer lifecycle
With a Digital
-first approach, develop and launch new products or features asrequired. Evaluate the current product portfolio for suitability based on evolving customer needs, competitiveofferingsand regulatory changes
Leverage an agile framework in the planning, execution, and evaluation of projects and feature enhancements and coach a collaborative team on agile methodologies
Establish andmaintaincross-enterprise and third-party partnerships and evaluate opportunities for new partnerships to improve overall desirability of products
Provide ongoing strategy,visibilityand progress of the business to senior leadership team through business reviews and other portfolio updates
Recruit and provide leadership to a high performing team and drive a culture of collaboration and ownership
Keep abreast of changes in regulationstoensure that the department's procedures,projectsand practices evolve accordingly andcomply withour regulations.
Whatyou'llneed:
Bachelor’s Degree in Business,Finance, Engineeringwith8+ years of professional experience, preferably within the credit cards, unsecuredlendingor payments
Strategic thinking and thought leadership toidentifyand communicate business opportunities
Experience of developing & implementing customer centric strategy & tactics
Excellent analytical skills and proven ability to manage & prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders
Strong people leadership skills
Ability to thrive in fast paced environment dealing with ambiguous business challenges
Exceptional communication and presentation skills
Strong interpersonal and collaboration skills
Experience in the loyalty would be an asset
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