Chief Credit Risk Officer; Questbank

Massey Henry is pleased to once again support Questrade Financial Group ("QFG") — this time in the recruitment of a Chief Credit Risk Officer ("CCRO") for Questbank
.

Questrade Financial Group (“QFG”) is an award-winning digital challenger to traditional banks – changing the Canadian financial services industry and empowering Canadians by giving them better, more affordable ways to take control of their financial future.

QFG is the parent company of Questrade Inc. (“Questrade”), Questrade Wealth Management Inc., Community Trust Company (“CTC” or “Community Trust”), Think Insure, Zolo, and Flexiti.

Through its companies, QFG provides mortgages, insurance, real estate, securities and foreign currency investment, professionally managed investment portfolios, and financial services to Canadians, with the objective of helping them become much more financially successful and secure.

• Deposits and loans
• Investment portfolios
• Insurance
• Real estate
• Securities and foreign currency investment
• Mortgages

We care deeply about helping Canadians become far more financially successful and secure.

To revolutionize financial services for the benefit of Canadians by providing the most innovative and cost-efficient financial services online.

In line with QFG’s mission to ensure Canadians can take more control over their financial wellbeing, the organization is in the process of preparing its subsidiary, Community Trust Company (“Community Trust”), for its evolution and expansion in the Canadian retail banking sector — launching a new Schedule I bank.

As Community Trust prepares for its evolution and expansion into the Canadian retail banking sector, the organization is seeking a Chief Credit Risk Officer (“CCRO”) to lead all strategic and day-to-day credit risk functions of QFG’s future Bank entity, Questbank.

Reporting to the Chief Risk Officer (“CRO”), the Chief Credit Risk Officer (“CCRO”) leads the enterprise credit risk strategy and assessment across the Bank’s lines of business. This dedicated role ensures that the credit quality of loans remains within the Bank’s defined risk appetite.

The CCRO is responsible for the Bank's credit risk strategy, specifically for the Bank's residential loan portfolio and ancillary products containing credit risk. The CCRO must continuously assess and report on controls and processes to ensure full compliance with lending policy and applicable regulatory requirements (e.g., OSFI Guideline B-20).

The CCRO provides strategic guidance in refining and structuring lending proposals, ensuring alignment with financial return and risk parameters. They oversee the efficient and timely underwriting of new mortgages and unsecured credit products in compliance with regulatory requirements and internal policies, while continuously monitoring market trends across real estate, mortgage, and unsecured lending keeping Senior Management and the Board apprised.

• Ensure the soundness and integrity of credit granting on a transactional basis to keep the credit quality of loans within risk appetite targets.
• Provide appropriate guidance in fine-tuning and structuring specific lending proposals with consideration of financial return and risk parameters.
• Ensure that new mortgages and unsecured credit products are underwritten in an efficient and timely manner within regulatory requirements and defined policies.
• Continuously monitor the real estate, mortgage, and unsecured lending environment, assessing trends and impacts through reporting to Senior Management and the Board.
• Review the development of new credit products and processes, providing recommendations for adjudication.
• Oversee appraisals and enforce the Company’s appraisal processes for origination and portfolio management.
• Act as Chair of the Credit Risk Committee and attend as a member or guest at other management committees.
• Provide recommendations regarding the level of credit limits and approval limits for account management.
• Oversee regulatory (OSFI) credit-related audits and reviews and resulting actions…