Digital Banking Operations Officer

Join EQB Bank as a Digital Banking Operations Officer, enhancing client experiences through efficient onboarding and high-level customer service in a hybrid setting.

Your role will ensure accuracy and compliance in transactions.

Reporting to the Manager, Support Operations, this position is essential within the Digital Banking group. You will manage client inquiries from diverse sources while ensuring a client-centric approach to onboarding and transaction processing. A commitment to maintaining professional standards and responding to customer needs will drive your success.

Key Responsibilities:

• Respond to inquiries from clients and departments

• Ensure high standards of customer satisfaction through knowledge

• Resolve and escalate issues as needed

• Facilitate regulatory onboarding efficiently

• Input deposit details accurately into systems

Requirements:

• Background in customer service within finance

• Strong attention to detail and problem-solving ability

• Experience with RRSP and TFSA transactions

• Capability to work in a hybrid work environment

• Excellent communication skills

Leverage your skills to make banking better for Canadians with EQB Bank.
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