Intake Officer, Wealth Cares

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support Pay Details:$69,700 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Wealth Cares Complaint Officer i s responsible for workflow management and case assignment to Wealth Cares and/or the respective Wealth line of business. They act as the central point of contact for front line Wealth Advised employees and business partners on level 2 complaint matters. They will also be responsible for ensuring regulatory filings are completed along with respective follow-up within the team.

This role will also play an integral role in the complaint reporting processes. They provide legendary colleague experience through a combination of expertise, experience and documented principles/practices. Reviewing submissions to determine if they are deemed regulatory and sent to Wealth Cares o r service and advising the respective business contacts to manage.

Ensuring all Wealth Cares complaints are documented onto a database with a goal to protect data integrity .Liaising with TD Wealth and other TD business partners regularly to verify facts and guidance .Identifying systemic issues and trends and developing potential solutions through detailed and accurate reporting ;

Taking ownership and responsibility to ensure an immediate solution to triage files along with follow-up to meet established regulatory deadlines ; and Assist with special projects, as required.

Job Requirements R esults-oriented individual with s uperior written and verbal communication skills , judgment, and business acumen ;

Thorough knowledge of Wealth ManagementA ttention to detail, analytical, organizational, and problem-solving capabilities;

K nowledge of TDCT and Wealth process es , products and services;

Ability to interact and work with individuals at all levels of the organization;

Proven ability to work independently , manage and prioritize multiple tasks to meet deadlines.

Proficient knowledge of MS Office, Word, Excel, Access, Power Point;

Ability to operate in an evolving and often changing environment; and Willingness to embrace additional responsibilities as required.

Bilingual in French and English is an asset .Preferred E ducation and Accreditation Canadian Securities Course (CSC) and/or Investments Funds in Canada (IFIC);

Certified Financial Planner (CFP) and/ or Professional Financial Planning (PFP) ;

Wealth Management Essentials Course (WME) ;

Other industry courses are an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD…